Technology Operations Specialist II

Bank of America; Charlotte (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Bank of America is seeking an IT Support professional to assist trading floor users on Windows environments, Citrix, and standard productivity tools. You will install and maintain hardware and software, diagnose issues, and collaborate with end users to optimize configurations.

The role emphasizes fast-paced front-office support with strong analytical and collaborative skills, based on an in-office trading environment in Charlotte, NC. 40 hours per week, shift: 1st shift in the United States.

Qualifications

• 3+ years’ IT experience, ideally on trading floors.
• Hardware knowledge for laptops, desktops, servers, networking.
• Experience with Windows 10 and MS Office 2013/2016/2019/365.
• Experience with Windows Server 2012/2016/2019 and SQL Client.
• Experience with Perforce; PowerShell scripting.

Responsibilities

• Support trading functions of Corporate Investment Management, GBAM.
• Install, configure, and maintain hardware and software for end users.
• Resolve complex issues with moderate supervision.
• Consult with end users to determine optimal configurations.

Skills

Innovative Thinking

Production Support

Result Orientation

Risk Management

Solution Design

Adaptability

Analytical Thinking

Collaboration

Influence

Solution Delivery Process

Architecture

Automation

DevOps Practices

Project Management

Stakeholder Management

Tools

Citrix Virtual Apps/Desktops

SQL Client

PowerShell

Perforce

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

Supports Trading functions of Corporate Investment Management, GBAM. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing personal computer equipment and software under moderate supervision. Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications. Installs new hardware, software, and maintains existing hardware. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Uses and applies basic technical principles, concepts, and techniques.

Required Qualifications:

• 3+ years’ of IT experience, ideally in a trading floor support capacity
• Hardware knowledge for laptops, desktop, servers, networking
• Experience with Window Win10
• Experience with MS Office, 2013, 2016, 2019, 365
• Experience with Windows server 2012, 2016, 2019
• Experience with SQL Client
• Experience with Perforce
• Experience with PowerShell

Desired Qualifications:

• Experience supporting trading floor or front‑office users in a fast‑paced environment
• Knowledge of market data applications such as Bloomberg or Refinitiv
• Hands‑on experience with Citrix administration (Citrix Virtual Apps/Desktops)
• Familiarity with automation/scripting using PowerShell or Python

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40