Technology Operations & Performance Analyst - remote US

Lensa; Annapolis (MD); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company in IT Services is seeking a Technology Operations & Performance Analyst to enhance technology delivery and performance measurement. This role involves collaboration with various stakeholders to ensure service level agreements are met and continuously improved, with a focus on data reporting and performance optimization.

Benefits

PTO and paid holidays

Medical, dental, vision, life, and disability insurance

401K participation

Qualifications

• Minimum of 6+ years of industry experience, with 1+ years in a Senior Associate level role.
• Knowledge of ITIL and other IT service management frameworks.
• Familiarity with business architecture and performance management.

Responsibilities

• Maintain and design reporting to monitor performance and track progress.
• Develop performance measurement frameworks and processes.
• Collaborate with stakeholders to optimize technology performance.

Skills

Analytical skills

Problem-solving

Project management

Communication

Education

Bachelor's degree in Information Decision Sciences, Data Science, Information Technology, Business Management, or related field

Tools

Tableau

Microsoft Excel

Azure DevOps

SQL

Python

R

Job description

Technology Operations & Performance Analyst - remote US

Technology Operations & Performance Analyst - remote US

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, SitusAMC, is seeking professionals. Apply via Lensa today!

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This role will be responsible for supporting the performance measurement and optimization efforts spanning the delivery of technology services to internal and external customers. They will work closely with stakeholders, technology and analytics teams to ensure that technology operations are effectively delivering services that meet or exceed business expectations. This role is primarily a results-oriented individual contributor role who must work effectively with the SVP to coordinate and deliver data reporting and extraction solutions.

This role is a critical member of the Technology Operations Team. This team is an enabling body which supports SitusAMC technology delivery, and this role focuses on enabling measurable, predictable, and continuously improving technology delivery. This team member will work collaboratively with stakeholders, technology teams, and vendors to evolve standard measures, analyze the results of the measures, optimize technology performance based upon performance data and aligned to business objectives, and continuously improve technology operations processes.

Essential Job Functions

• Maintain and design reporting to monitor performance, identify improvements and track progress around initiatives and goals
• Verify dashboards are sufficiently accurate and current to enable timely decisions about the status of work and achievement of key performance indicators / service level agreements
• Develop, implement, and make visible performance measurement frameworks and processes to monitor and optimize technology operations and service level agreements. Identify areas for improvement, develop recommendations for improvement, and work with appropriate stakeholders to implement changes to optimize technology performance.
• Work closely with business stakeholders to ensure that technology operations measures are aligned with business objectives, and that technology services are effectively meeting business needs.
• Continuously enhance and analyze performance measures to determine areas for improvement to processes, practices and team makeup related to technology operations and collaborate with the governance or tooling teams to implement these improvements.
• Ensure data reporting and extraction solutions are accurate by participating and leading documentation of test cases to validate outputs and results in reports against original data sources
• Other activities as may be assigned by your manager
  
  

Qualifications/ Requirements

• Bachelor's degree in Information Decision Sciences, Data Science, Information Technology, Business Management, Industrial Engineering, or related field or equivalent combination of education and experience.
• Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent.
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly.
• Knowledge of ITIL and other IT service management frameworks.
• Experience with one or more business measurement frameworks such as the Balanced Scorecard or Objectives and Key Results, and their use in establishing and delivering results that meet or exceed performance targets
• Strong project management skills, with the ability to lead reporting initiatives across source systems for time keeping, service request management, and software development
• Familiarity with business architecture, business capability modelling, performance management of business capabilities, and business case development for business capability investment decision making
• Experience with analytics tools and technologies used to create dashboards, including Tableau, Microsoft Excel, and Azure DevOps. Experience with analytics programming languages such as Python or R is preferred.
• Familiarity with relational databases and constructing queries with analytics query languages such as SQL
• Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders, technology teams, and vendors.
  
  

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

$100,000.00 - $125,000.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision (https://go.situsamc.com/rs/962-QMP-613/images/pay-transp_%20English_formattedESQA508c.pdf?version=0)

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Know Your Rights, Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  IT Services and IT Consulting

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