Technology Operations Manager, Vendor & MSP Leadership

Sycamores; Los Angeles (CA); On-site; USD 95,000 - 105,000; Full time

Job summary

Sycamores in Los Angeles is seeking a Manager of Technology to lead planning, operation, and support of all technology services. You will liaison with business units and vendors, ensuring service levels and timely issue resolution.

The role requires 5+ years in technology management, strong vendor relations, and a focus on aligning tech with clinical and program needs. Starting range is $95,000–$105,000 annually.

Qualifications

• Bachelor's degree in IT, Business Administration, Information Systems, or related field, or equivalent experience.
• 5+ years of progressively responsible technology management or technology operations experience.
• Experience managing third-party service providers and vendor relationships.
• Experience managing technology budgets, contracts, and service agreements.
• Experience supervising technical support personnel.
• Strong customer service, communication, and organizational skills.
• Healthcare or behavioral health experience preferred.

Responsibilities

• Oversee planning, management, and day-to-day technology operations and support services for Sycamores.
• Serve as the operational liaison between business departments and technology vendors (helpdesk, data center, telecommunications, copiers, security systems, and other tech services).
• Ensure technology services are delivered effectively, meet service levels, and vendor performance expectations; resolve operational issues promptly.
• Manage vendor/MSP relationships and supervise staff as needed; align technology with organizational needs.
• Collaborate with leadership to support technology initiatives and maintain operational stability.

Skills

Vendor management

Budget management

Staff supervision

Customer service

Education

Bachelor's degree in Information Technology, Business Administration, Information Systems, or related field

Job description

Sycamores in Los Angeles is seeking a Manager of Technology to lead planning, operation, and support of all technology services. You will liaison with business units and vendors, ensuring service levels and timely issue resolution.

The role requires 5+ years in technology management, strong vendor relations, and a focus on aligning tech with clinical and program needs. Starting range is $95,000–$105,000 annually.