Manager - Technology Support

Sycamores; Los Angeles (CA); On-site; USD 95,000 - 105,000; Full time

Job summary

Sycamores in Los Angeles is seeking a Manager of Technology to lead planning, operation, and support of all technology services. You will liaison with business units and vendors, ensuring service levels and timely issue resolution.

The role requires 5+ years in technology management, strong vendor relations, and a focus on aligning tech with clinical and program needs. Starting range is $95,000–$105,000 annually.

Qualifications

• Bachelor's degree in IT, Business Administration, Information Systems, or related field, or equivalent experience.
• 5+ years of progressively responsible technology management or technology operations experience.
• Experience managing third-party service providers and vendor relationships.
• Experience managing technology budgets, contracts, and service agreements.
• Experience supervising technical support personnel.
• Strong customer service, communication, and organizational skills.
• Healthcare or behavioral health experience preferred.

Responsibilities

• Oversee planning, management, and day-to-day technology operations and support services for Sycamores.
• Serve as the operational liaison between business departments and technology vendors (helpdesk, data center, telecommunications, copiers, security systems, and other tech services).
• Ensure technology services are delivered effectively, meet service levels, and vendor performance expectations; resolve operational issues promptly.
• Manage vendor/MSP relationships and supervise staff as needed; align technology with organizational needs.
• Collaborate with leadership to support technology initiatives and maintain operational stability.

Skills

Vendor management

Budget management

Staff supervision

Customer service

Education

Bachelor's degree in Information Technology, Business Administration, Information Systems, or related field

Job description

Headquarters, 840 North Avenue 66, Los Angeles, California, United States of America

Job Description

Posted Monday, August 24, 2026 at 10:00 AM

JOB SUMMARY : Sycamores provides a variety of mental health services through various programs to a variety of populations with various levels of needs. Although the agency serves a variety of consumers, the agency focuses primarily on providing care to low-income, high at-risk youth.

The Manager of Technology is responsible for assigned planning, management, and day-to-day technology operations and support services provided to Sycamores. The position serves as the operational liaison between the business departments and Sycamores technology vendors supporting helpdesk services, data center operations, telecommunications, copiers, physical security systems, and other technology services.

The Manager of Technology ensures technology services are delivered effectively, service levels are achieved, vendor performance meets expectations, and operational issues are resolved in a timely manner.

The Manager of Technology currently operates through vendor and managed service provider relationships (MSP) and may supervise assigned staff as organizational needs evolve. This position works closely with Sycamores’ leadership to support technology initiatives, maintain operational stability, and align technology services with organizational needs. The role reports to the AVP of Business Technology Services.

Starting Pay Range:

$95,000 - $105,000 per year for Full-Time employment (starting pay will be based on previous work experience and educational background.)

JOB QUALIFICATIONS

• Bachelor's degree in Information Technology, Business Administration, Information Systems, or related field, or equivalent experience.
• 5+ years of progressively responsible technology management or technology operations experience.
• Experience managing third-party service providers and vendor relationships.
• Experience managing technology budgets, contracts, and service agreements.
• Experience supervising technical support personnel.
• Strong customer service, communication, and organizational skills.
• Healthcare or behavioral health experience preferred.

All candidates who are presented with a conditional offer of employment must satisfy a pre-employment background check, drug and health screen. Sycamores is an Equal

Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Further, Sycamores is a Fair Chance employer and complies with California Government Code Section 12952, Employment Discrimination: Conviction History.

Headquarters, 840 North Avenue 66, Los Angeles, California, United States of America