Technology Operations Lead – Data Center & Incident Response

Lowe's Companies, Inc.; Winston-Salem (NC); On-site; USD 81,400 - 154,700; Full time

Job summary

Lowe's Companies, Inc. is seeking an experienced IT Operations professional to provide onsite coverage for a 24x7x365 mission critical facility in Winston-Salem. You will lead incident response, coordinate third-party vendors, and manage infrastructure changes while ensuring production readiness and compliance with security standards.

You will mentor staff, oversee rack integrations and DCIM asset validation, and drive continuous improvements in operational efficiency and service quality.

Qualifications

• Bachelor's Degree in Computer Science, CIS, or related field.
• 5 years of experience in an IT support or operations environment.
• 2 years of IT support or deployment experience across multiple platforms.
• 2 years of leadership experience.

Responsibilities

• Provide onsite coverage for a 24x7x365 Mission Critical Facility, protecting and supporting continuous operations.
• Analyze, prioritize, and respond to alerts, notifications, and requests that come to designated inboxes, phones, dashboards, and intake systems.
• Perform advanced preventative maintenance, technical support, and break/fix repairs on technology (e.g. printers, mobile devices, servers, network equipment, and storage equipment).
• Lead incident response by coordinating technical resources, managing escalations, restoring service, conducting root cause analysis, documenting incident activities, and supporting post-incident reviews.
• Coordinate and oversee third-party vendors performing maintenance or repair activities, validating work quality, ensuring compliance with operational standards, and resolving service issues.
• Coordinate, execute, and audit infrastructure changes while validating production readiness, minimizing operational risk, and ensuring successful implementation.
• Conduct Shift Handover – prepare documentation and orally review key events that occurred during one’s shift, tasks that need to be completed during the next shift, as well as other important information.
• Coordinate daily operational activities, assign work, balance workloads, ensure appropriate staffing coverage, and provide technical leadership to Technology Operations Analysts during each shift.
• Maintain accurate asset records within the Data Center Infrastructure Management (DCIM) system by documenting infrastructure, auditing inventory, and validating operational environments and asset information.
• Oversee, Coordinate, and Perform rack integration activities, including hardware installation, structured copper and fiber cabling, cable management, equipment labeling, testing, asset validation, and documentation in accordance with enterprise standards.
• Identify and suggest possible improvements on procedures.
• Support data center capacity management by monitoring rack space, power utilization, structured cabling, and hardware placement to optimize infrastructure resources.
• Mentor and coach junior associates while serving as the primary technical escalation point for operational issues.
• Serve as the primary liaison between infrastructure teams, business partners, vendors, and support organizations to ensure operational needs are effectively met.
• Monitor operational performance, analyze metrics and trends, recommend process improvements, and implement corrective actions to improve service quality and operational efficiency.
• Monitors departmental workflow activities and takes corrective action when necessary.
• Ensure operational activities comply with enterprise security standards, audit requirements, change management processes, and established operational procedures.
• Perform routine data center inspections to verify operational readiness, identify issues, and maintain a safe and secure operating environment.
• Support disaster recovery and business continuity exercises and recovery events while documenting results and identifying opportunities for operational improvement.

Skills

Leadership

Vendor coordination

DCIM/CMDB

Incident response

Data center operations

Communication

Operations troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

DCIM/CMDB tools

Vendor management tools

Job description

Lowe's Companies, Inc. is seeking an experienced IT Operations professional to provide onsite coverage for a 24x7x365 mission critical facility in Winston-Salem. You will lead incident response, coordinate third-party vendors, and manage infrastructure changes while ensuring production readiness and compliance with security standards.

You will mentor staff, oversee rack integrations and DCIM asset validation, and drive continuous improvements in operational efficiency and service quality.