Technology Operations Analyst - ITIL-Driven, Hybrid Role

Cooley LLP; New York, Northern (NY, KY); Hybrid; USD 103,000 - 150,000; Full time

Job summary

Cooley LLP in New York, NY, seeks a Technology Operations Analyst to join the CSTO portfolio and advance IT operations, ITIL practices, and governance.

You will analyze needs, support intake governance, and partner with business and technology stakeholders to drive process improvements using low-code/no-code tools and reporting dashboards.

The role requires 4+ years in technology operations, strong Excel/PowerPoint, and ITIL familiarity; hybrid schedule with opportunities for professional growth.

Qualifications

• 4+ years of experience in technology operations or support.
• Familiarity with ITSM concepts and ITIL framework.

Responsibilities

• Research, analyze and synthesize information to aid leadership decisions.
• Support intake governance, prioritization and tracking of tech requests.
• Collaborate with business and technology stakeholders across projects.
• Define, build, and maintain dashboards and SOPs for technology operations.

Skills

MS Office

PowerPoint

Excel

ITIL concepts

Tech operations

Stakeholder communication

Time management

ITSM knowledge

Education

Bachelor's degree

ITIL Foundation

Tools

Adobe Workfront

Microsoft Power Platform

SharePoint

Job description

Cooley LLP in New York, NY, seeks a Technology Operations Analyst to join the CSTO portfolio and advance IT operations, ITIL practices, and governance.

You will analyze needs, support intake governance, and partner with business and technology stakeholders to drive process improvements using low-code/no-code tools and reporting dashboards.

The role requires 4+ years in technology operations, strong Excel/PowerPoint, and ITIL familiarity; hybrid schedule with opportunities for professional growth.