NYC Technology Services Lead — ITIL & Client-Focused Ops

Justia, Inc.; New York, Northern (NY, KY); Hybrid; USD 260,000 - 290,000; Full time

Benefits offered by this job

Healthcare

401k

11+ paid holidays

PTO 23 days first year

Well-being programs

Professional development

Employee discounts

Affinity groups

Job summary

Latham & Watkins is seeking an Associate Director of Technology Services for the New York office to lead delivery, execution and improvement of technology services. You will manage help desk, asset management, hardware/software deployment, and lifecycle practices in alignment with Global Technology strategy.

Requirements include a bachelor’s degree in a related field, 6+ years in technology service delivery leadership, and strong ITIL experience, with emphasis on customer-focused services and

Qualifications

• Undergraduate degree or equivalent.
• Bachelor’s degree in Computer Science, Business Information Systems, or related field.
• A minimum of six (6) years managing a technology support team.

Responsibilities

• Ensure adherence to ITIL and service management practices.
• Oversee incident response during outages with clear communication to stakeholders.
• Align technology service delivery with office business needs in NY.
• Coordinate priorities with lifecycle and workplace teams to deliver IT services.
• Consult with lawyers and leadership to identify technology improvements.
• Protect confidential information and maintain security.

Skills

Leadership

Communication

Customer service

Problem solving

Planning

Independent decision making

Education

Bachelor's degree in Computer Science or related field

Undergraduate degree or equivalent

Tools

ITIL v2/v3

Desktop applications, systems configuration, networking

Job description

Latham & Watkins is seeking an Associate Director of Technology Services for the New York office to lead delivery, execution and improvement of technology services. You will manage help desk, asset management, hardware/software deployment, and lifecycle practices in alignment with Global Technology strategy.

Requirements include a bachelor’s degree in a related field, 6+ years in technology service delivery leadership, and strong ITIL experience, with emphasis on customer-focused services and