Technology Operations Analyst I- Overnight

Woodforest National Bank; The Woodlands (TX); On-site; USD 54,000 - 68,000; Full time

Job summary

Woodforest National Bank is seeking a Technology Operations Analyst I to monitor and maintain our systems, servers and applications. The Overnight shift will require incident response, performance monitoring, and routine data processing tasks.

Join a privately owned, employee-owned bank committed to community service and supporting colleagues with strong teamwork and growth opportunities. The role emphasizes detailed problem solving and clear communication with both technical and non-technical

Qualifications

• 2 years’ experience in application, server, or network support
• Banking or financial services industry experience preferred
• Associate degree in technology field preferred

Responsibilities

• Provide timely response to incidents, outages, and performance alerts.
• Categorize issues for escalation to appropriate technical teams.
• Monitor servers, storage, backup, OS, and core applications.
• Document actions per company policies and procedures.
• Notify customers and third-party providers of issues and remediation status.

Skills

Microsoft Office

Windows OS

Networking

Server administration

SQL scripting

FTP

VMware

Analytical thinking

Attention to detail

Customer service

Communication

Time management

Education

Associate degree in technology

Related IT certifications preferred

Tools

VMware

SQL

FTP

Job description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Technology Operations Analyst I - is responsible for monitoring and maintaining the Bank’s systems, servers, and applications. This position also assists with data processing, analysis, and reporting as assigned.

Key Responsibilities

• Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
• Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.
• Monitor a wide variety of information and network systems that include, but not limited to servers, storage, backup, operating systems, and core applications.
• Document all actions in accordance with standard company policies and procedures
• Notify customers and third-party service providers of issues, outages, and remediation status.

Competencies Required

• Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, server administration, basic scripting and programming (SQL), FTP and VMWare.
• Strong attention to detail, analytical skills, and concern for data accuracy.
• Proven ability to prioritize workload and multitask in a high-pressure environment.
• Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
• Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
• Flexibility to work non-traditional shifts such as evenings, weekends and holidays as needed.

Minimum Qualifications/Experience

• 2 years’ experience in application, server, or network support role required.
• Banking or financial services industry experience preferred.

Formal Education & Certification

• Associate degree in a technology field preferred.
• Related IT certifications preferred.

Work Status: Full-Time.

Supervisory Responsibility: None.

Travel: 10% travel expected.

Working Conditions: Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Job: *Technology Services

Organization: *Texas - Houston

Title: Technology Operations Analyst I- Overnight

Location: Texas-The Woodlands

Requisition ID: 074734