Technology Manager – CCR/CCS Billing

AEP Service Corporation; United States; On-site; USD 137,000 - 178,000; Full time

Job summary

American Electric Power seeks a visionary leader to direct technology delivery for Credit, Collections, Revenue Management, and related Meter-to-Cash processes. You will align technology roadmaps with business objectives, manage staff, and foster collaboration across operating companies and technology teams.

The role includes risk assessment, prioritization, and cross‑functional leadership. You will lead safety, compliance, and corporate policies, ensuring reliable infrastructure, and driving

Qualifications

• Bachelor’s degree required in computer science, engineering, business, or related technical field.
• 8+ years of technology experience; 4–6 years of direct supervision experience preferred.

Responsibilities

• Build and foster strategic business and technology peer relationships with operating companies and business unit leaders.
• Provide safety leadership and ensure compliance to maintain a strong safety culture.
• Lead financial forecasting and planning; develop and manage department budgets in coordination with Technology plans.
• Develop diverse, inclusive teams while ensuring world-class technology services and a strong customer experience.
• Provide training opportunities to grow skills and knowledge across the team.
• Direct area work activities and optimize resource utilization to deliver safe, timely service.
• Lead business continuity planning and disaster recovery for Technology as needed.

Education

Bachelor’s degree in computer science, engineering, business, or related technical field

Job description

Job Summary

Responsible for the strategic direction, delivery, and support of technology solutions that enable AEP's Credit, Collections, Revenue Management, Large Customer Billing, and related Meter-to-Cash business processes. Partners closely with business leaders to align technology strategies, roadmaps, and investments with operational objectives and customer needs. Promotes and applies Technology processes and solutions to meet the needs and align with the strategies of the Customer Revenue and Billing organizations. Responsible for directly managing and developing technology staff, building and sustaining collaborative relationships with operating companies, business units, and technology teams. Lead the teams to complete projects and/or services and perform all technology work activities via efficient processes and effective use of resources. Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations. Decisions are guided by policies, procedures and business plans; receives guidance and oversight from senior manager.

Job Description

What you’ll do: Build and foster strategic and effective business and/or technology peer relationships and represent the Technology organization when collaborating with operating companies and business unit leaders. Provide safety leadership and compliance without exception; enhance a strong safety culture. Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented. Provide corporate compliance leadership and accountability for NERC CIP, physical and cyber security, ethics, corporate policies, etc., without exception. Ensure ongoing reliability of the technology infrastructure and business solutions. Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the plans of the Technology organization Develops diverse and inclusive teams (hiring, training, performance management, culture curation) that deliver world-class technology services with a focus on an efficient and intuitive customer experience. Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company. Prioritize and direct area work activities, and optimize utilization of resources. Manage resources to provide safe and timely service restoration during storms and other outages. Lead and/or direct business continuity planning and disaster recovery for the Technology organization as needed.

What we’re looking for

Education: Bachelor’s degree in computer science, engineering, business, or related technical field is required. An equivalent combination of education and related experience may be considered. Experience: In addition to any experience required above, 8 or more years of technology experience; 4-6 years of direct supervision experience preferred. American Electric Power (On-Site) #LI-Onsite #AEPCareers At AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-010 Compensation Range: $136,539.00 - $177,503.00

The Physical Demand Level for this job is:

S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It's an exciting time in the energy industry. Are you ready to be part of it? We're looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.