Technology Manager – CCR/CCS Billing

American Electric Power Co.; Columbus, Northern (OH, KY); Hybrid; USD 137,000 - 178,000; Full time

Job summary

American Electric Power seeks an experienced technology leader to drive strategy, delivery, and support of technology solutions across Credit, Collections, Revenue Management, Large Customer Billing, and Meter-to-Cash processes. You will guide staff, align roadmaps with operational goals, and manage risk, budget, and performance with a focus on customer experience.

The role emphasizes building inclusive teams, training, and ensuring reliable infrastructure while partnering with operating

Qualifications

• 8+ years of technology experience, 4–6 years of direct supervision preferred.
• Bachelor’s degree in a technical field is required.

Responsibilities

• Build and foster strategic relationships with operating companies and business unit leaders.
• Provide safety leadership and compliance without exception; enhance a strong safety culture.
• Promote a winning, high-performance culture and accountable teamwork.
• Provide corporate compliance leadership for NERC CIP, security, ethics and policies.
• Ensure ongoing reliability of technology infrastructure and solutions.
• Develop financial forecasts and manage departmental budgets.
• Develop diverse teams and provide training to grow capabilities.
• Direct area work activities and optimize resource utilization.

Skills

Leadership

Technology strategy

Relationship building

Education

Bachelor’s degree in computer science, engineering, business, or related technical field

Job description

Job Summary

Responsible for the strategic direction, delivery, and support of technology solutions that enable AEP's Credit, Collections, Revenue Management, Large Customer Billing, and related Meter-to-Cash business processes. Partners closely with business leaders to align technology strategies, roadmaps, and investments with operational objectives and customer needs. Promotes and applies Technology processes and solutions to meet the needs and align with the strategies of the Customer Revenue and Billing organizations. Responsible for directly managing and developing technology staff, building and sustaining collaborative relationships with operating companies, business units, and technology teams. Lead the teams to complete projects and/or services and perform all technology work activities via efficient processes and effective use of resources. Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations. Decisions are guided by policies, procedures and business plans; receives guidance and oversight from senior manager.

Job Description

What you’ll do:

• Build and foster strategic and effective business and/or technology peer relationships and represent the Technology organization when collaborating with operating companies and business unit leaders.

• Provide safety leadership and compliance without exception; enhance a strong safety culture.

• Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented.

• Provide corporate compliance leadership and accountability for NERC CIP, physical and cyber security, ethics, corporate policies, etc., without exception.

• Ensure ongoing reliability of the technology infrastructure and business solutions.

• Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the plans of the Technology organization

• Develops diverse and inclusive teams (hiring, training, performance management, culture curation) that deliver world-class technology services with a focus on an efficient and intuitive customer experience.

• Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company.

• Prioritize and direct area work activities, and optimize utilization of resources.

• Manage resources to provide safe and timely service restoration during storms and other outages.

• Lead and/or direct business continuity planning and disaster recovery for the Technology organization as needed.

What we’re looking for:

Education:

• Bachelor’s degree in computer science, engineering, business, or related technical field is required.
• An equivalent combination of education and related experience may be considered.

Experience:

• In addition to any experience required above, 8 or more years of technology experience; 4-6 years of direct supervision experience preferred.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation

$136,539.00 - $177,503.00

Physical Demands

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

AEP offers an outstanding group of people to be a part of. The AEP culture values your integrity and awards your hard work.

This role is responsible for shaping how Technology plans, evaluates, and measures investments and outcomes. This position is responsible for defining and scaling best practices for business planning, investment governance, and value realization across the Technology portfolio. A key focus of this role is building and maintaining forward-looking business and investment plans, ensuring alignment between strategy, funding, delivery, and measurable outcomes. You will enable a more disciplined, transparent, and performance-driven portfolio through strong analytical frameworks, standardized processes, and actionable insights.

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads the largest and most complex infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads the largest and most complex infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

AEP offers generous time off, competitive pay, and educational opportunities to help employees advance their careers.

Our culture is purpose-driven and team-oriented: we combine innovation with a customer-first focus to deliver reliable energy and brighter futures.