Technology Manager (Applications Development)

EmblemHealth; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

EmblemHealth in New York, NY seeks an experienced technologist to drive SDLC, oversee managed systems, and coordinate with enterprise teams to deliver reliable IT solutions.

The role requires 5-8+ years in systems/tech, 5+ years full stack development or architecture, and strong leadership to guide cross-functional teams and vendors in a complex healthcare environment. This position emphasizes continuous improvement, timely delivery, and SLA adherence.

Qualifications

• 5-8+ years of relevant systems and technology experience required.
• 5+ years of full stack development and/or architecture experience required.
• 2+ years of supervisory experience with internal and vendor teams required.
• Ability to lead cross-functional teams and matrix organizations.
• Strong communication skills with diverse audiences required.
• Proficient with MS Office and collaboration tools.

Responsibilities

• Lead planning, execution, continuous improvement, and maintenance of managed systems in coordination with enterprise teams.
• Drive capacity planning and ensure work is completed on time and within budget.
• Identify opportunities to improve and lead implementation efforts.
• Respond to escalations and ensure timely, accurate closure of issues.
• Monitor SLAs and ensure adherence across owned systems.
• Develop and review system designs and technical implementations.
• Collaborate with stakeholders to propose systematic improvements.
• Mentor staff and guide teams on technology roadmaps and best practices.
• Escalation point for complex issue resolution and efficiency improvements.

Skills

Leadership

Communication skills

Cross-functional collaboration

Problem solving

Tools

MS Office

Teams

SharePoint

Job description

• Drive Software Development Life Cycle activities and align EmblemHealth business and technical resources.
• Responsible for managing systems and all technical functions related including design, develop
• Champion continuous quality improvement activities to increase the maturity of the IT team.

Responsibilities:

• Responsible for leading the planning, execution, continuous improvement, and maintenance of managed systems in coordination and cooperation with other enterprise teams as appropriate.
• Drive planning sessions to ensure proper coordination and that capacity considerations are managed appropriately
• Ensure results are complete, accurate, and within time/quality/budget constraints to meet commitments.
• Proactively seek opportunities to improve and lead the efforts to deliver on those opportunities.
• Ensure issues that are escalated to the team are responded to and closed out in a timely and accurate manner.
• Consistently review and monitor results and their adherence to SLAs.
• Perform research and identify opportunities to develop standardized business processes and technical methodologies for interfacing with the team and system.
• Oversee research, development, implementation, maintenance and enhancement of technology for managed system capabilities and upgrades; interface with business clients to ensure concerns are managed.
• Collaborate with business stakeholders to develop/propose ideas related to systematic improvements.
• Develop and review system design and technical implementations.
• Review error summaries with internal teams and recommend opportunities to improve implementations.
• Review any communications/technical notes from associated vendors and ensure all relevant technical teams are involved in any upgrades.
• Develop and execute on a technology and process roadmap for owned systems.
• May develop, mentor, train, and guide other staff members.
• Serve as escalation point for complex issue resolution.
• Continuously seek to improve efficiency and quality across owned systems.
• Champion and monitor adherence to industry leading technology management practices within the team.

Qualifications:

Education, Training, Licenses, Certifications

Relevant Work Experience, Knowledge, Skills, and Abilities

• 5-8+ years of relevant systems and technology experience required
• 5+ years of full stack development and/or architecture experience required
• 2+ years of supervisory experience working with internal and vendor teams required
• Ability to lead and work within cross-functional teams and matrix organizations required
• Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences required
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) required
• Ability to effectively manage multiple business priorities and expectations with relatively fixed resource capacity required
• Ability to collaborate with and support colleagues to solve problems required
• Broad understanding of the healthcare industry and EmblemHealth's position in the industry preferred
• Understanding of healthcare business and IT strategies preferred