Information Technology Manager, Enterprise Applications Administration

hmsacareers; Honolulu (HI); Hybrid; USD 140,000 - 190,000; Full time

Job summary

HMSA seeks an experienced Enterprise Application Administration leader to guide the team and partner with HMSA and business units to deliver reliable IT solutions. You will drive service delivery, architecture reviews, and go-live support while mentoring engineers and managing budgets.

Responsibilities include establishing SLAs, coordinating vendor relationships, and shaping IT roadmaps. Strong leadership, incident management, and project governance are essential for success in a hybrid Honolulu

Qualifications

• Minimum 8 years of technical and business experience across multiple technologies.
• Supervisory or leadership experience required.
• Experience managing system implementation life cycle activities.

Responsibilities

• Lead and mentor an Enterprise Application Administration team.
• Act as technology liaison to HMSA and align solutions with business goals.
• Oversee procurement, installation, configuration, maintenance, and support of software systems.
• Develop and refine IT strategies, roadmaps, and solution architectures.
• Monitor performance, drive improvements, and document processes for users.
• Oversee go-lives, upgrades, and on-site support per schedule; handle escalations.

Skills

Team leadership

Vendor management

Incident management

Project management

Budget management

Training & mentoring

SLA governance

Stakeholder liaison

Architectural reviews

Go-live support

Education

Bachelor's degree in Information Technology or Information Systems

Job description

1. Responsibilities include, but are not limited to the following:
   • Leads and manages the Enterprise Application Administration team.
   • Serve as technology lead and liaison to HMSA in developing and linking solutions to company requirements, goals, and objectives to create and maintain a competitive advantage.
   • Responsible for the procurement and leads the team of engineers to implement, install, configure, management, maintenance, and support of software systems. Creates processes and protocols for software systems, managing server and system upgrades, and troubleshooting problems.
   • Contributes in strategic discussions to the definition and refinement of IT strategies and roadmaps and supports development and maintenance of departmental roadmaps. Conducts reviews of solution architectures.
   • Monitor system effectiveness and performance, resolve problems, identify trends, determine system improvements, implement changes when necessary and document process for internal IT users and external business users.
   • Recommend, implement, and mentor staff and peers on industry best practices for HMSA systems
   • Oversee and provide on-site support during go-lives, system upgrades, and 24/7 when scheduled
   • Acts as a point of escallation for any user or business stakeholder issues.
   • Establishes and maintains relationships with business units throughout the organization so as to understand their working environments and communications needs. Recommends and oversees the implementation of unified communications, desktop infrastructure, security, systems engineering (server, storage, cloud), network solutions, service management, enterprise system applications, or identity management solutions that support business requirements.
   • Conducts effective resource management for the team. Oversees the assignment of resources to a variety of project and operational tasks.
   • Hires, manages the performance of, and mentors team members. Develops and oversees the implementation of training plans that improve the performance of technical staff at all levels.
   • Oversees project management functions associated with area-specific projects, to include analysis, planning, design, implementation and transition to operations.
   • Ensure that established Service Level Agreements for the technical domain are met, and support governance functions through the application and consistent execution of controls and the provision of metrics.
   • Conduct incident and problem management in support of specified technical domains, overseeing the resolution of incidents and conducting root cause analysis within established Service Level Agreements. Identify and resolve systemic issues that improve the user experiences. Report on SLA and performance metrics that demonstrate satisfactory execution of service activities.
   • Establish and maintain relationships with vendors. Oversee the purchasing of hardware, software and licensing, and the execution of professional services. Regularly evaluate vendor services against cost to ensure value.
   • Develop and implement the team plan in support of broader Techncial Services objectives.
   • Manage the team budget. Takes appropriate action to remain in budget.

#LI-Hybrid

1. Bachelor's degree in related field such as Information Technology or Information Systems or equivalent work experience.
2. Eight years of relevant technical and business experience across multiple technologies and business functions. May substitute a higher level degree in related technical/business area for less work experience.
3. Strong demonstrated knowledge of area-specific concepts and best practices.
4. One year of supervisory or leadership experience.
5. Demonstrated understanding and ability to manage system implementation life cycle activities and processes.