Technology Lead Business Analyst

Citigroup Inc.; Schaumburg (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

Citigroup Inc. in Schaumburg, IL seeks a Senior Technical Business Analyst to bridge business needs and technology delivery across Acquisitions, Marketing, and Risk portfolios for U.S. Consumer Credit Cards.

The role focuses on guiding requirements, data integration, and solution design through the full lifecycle, ensuring compliance, scalability, and measurable business value in a fast-paced, regulatory-driven environment.

Qualifications

• Lead discovery, analysis, and validation of complex requirements across business, data, and technical domains.
• Facilitate workshops and stakeholder interviews to identify needs and future-state capabilities.
• Develop BRDs, FRDs, user stories, acceptance criteria, data mappings, and use cases with traceability.
• Ensure requirements traceability from business objectives to testing and implementation.

Responsibilities

• Partner with business and technology leadership to align technology investments with strategic priorities.
• Lead discovery, analysis, documentation, and validation of complex requirements and use cases.
• Translate business goals into actionable roadmaps, requirements, and implementation plans.
• Collaborate with architecture and engineering to design scalable, future-ready solutions.
• Define data requirements, integration points, and system interfaces.

Skills

Systems analysis

Business analysis

Data integration

Technology delivery

Stakeholder management

Requirements management

Job description

We are seeking a highly skilled and results-oriented Senior Technical Business Analyst to drive technology delivery, systems analysis, and business transformation initiatives across the Acquisitions, Marketing, and Risk portfolios supporting the U.S. Consumer Credit Cards business.

This role plays a critical part in enabling business growth, risk management, regulatory compliance, customer acquisition, and digital transformation initiatives through the delivery of scalable, secure, and innovative technology solutions. As demand and portfolio complexity continue to increase, this position serves as a key technology and business partner responsible for bridging strategic business objectives with technical execution.

The successful candidate will serve as a trusted advisor and liaison across Product, Business, Technology, Architecture, Operations, Data, Risk, and Vendor teams to ensure business needs are translated into well-defined solutions that drive measurable business value. This individual will leverage deep expertise in application development, systems analysis, business analysis, data integration, and technology delivery to guide initiatives from concept through implementation and post-production adoption.

This role requires a unique combination of technical expertise, business acumen, analytical problem-solving, leadership, and stakeholder management skills to successfully navigate a highly complex environment with multiple priorities, dependencies, and regulatory considerations.

Key Responsibilities

Strategic Technology & Business Partnership

• Partner closely with business leaders, product owners, technology teams, architects, and operational stakeholders to align technology investments with strategic business priorities.
• Support the delivery of initiatives that improve customer acquisition, customer engagement, marketing effectiveness, credit risk management, and operational efficiency.
• Translate strategic business goals into actionable technology roadmaps, requirements, and implementation plans.
• Act as a trusted advisor to business and technology leadership by providing insights, recommendations, and solution alternatives that balance business value, risk, cost, and technical feasibility.
• Participate in portfolio planning, investment prioritization, capacity planning, roadmap development, and strategic technology discussions.

Business Analysis & Requirements Leadership

• Lead the discovery, analysis, documentation, and validation of complex business, functional, technical, data, and non-functional requirements.
• Facilitate workshops, stakeholder interviews, process reviews, and solution design sessions to identify business needs and define future-state capabilities.
• Develop detailed requirements artifacts, including:
  • Business Requirements Documents (BRDs)
  • Functional Requirements Documents (FRDs)
  • User Stories and Acceptance Criteria
  • Process Flows
  • Data Mapping Documentation
  • Use Cases
  • System Integration Specifications
  • Business Rules Documentation
• Ensure requirements maintain clear traceability from business objectives through technical implementation and testing.

Technical Analysis & Solution Design

• Perform end-to-end systems analysis across applications, databases, interfaces, APIs, workflows, and downstream integrations.
• Collaborate with architecture and engineering teams to design scalable, resilient, and future-ready solutions.
• Evaluate current-state systems and identify opportunities for modernization, automation, process optimization, and technical debt reduction.
• Define and validate system impacts, data requirements, integration points, dependencies, and solution architecture considerations.
• Provide guidance on application design decisions to ensure alignment with enterprise architecture standards, security requirements, and technology strategies.
• Review technical specifications and designs to ensure accurate implementation of business requirements.

Data, Integration & Digital Enablement

• Analyze data flows, data lineage, business rules, and data quality requirements across multiple systems