Technology Infrastructure Technician

Southeast New Mexico College; Carlsbad (NM); On-site; USD 54,000 - 59,000; Full time

Job summary

Southeast New Mexico College (SENMC) seeks a Technology Infrastructure Technician to support the College's cabling, network, and security infrastructure. The role focuses on routine installation, maintenance, and documentation of campus tech systems.

Located in Carlsbad, NM, SENMC offers a comprehensive benefits package and opportunities to work on campus infrastructure projects. The position requires strong technical skills and customer service orientation.

Qualifications

• Associate degree in Information Technology, Computer Networking, Electronics Technology, Telecommunications, Computer Science, or a related field.
• Three (3) years of experience in structured cabling, telecommunications, network infrastructure, low-voltage systems, electronic security systems, or related tech support environment.
• Ability to follow technical instructions, use basic tools and equipment, perform routine infrastructure tasks, and read/follow basic diagrams.

Responsibilities

• Assist with installation, labeling, organization, testing, and maintenance of structured cabling systems (CAT5/CAT6 and fiber optic).
• Assist with cable terminations, punch-downs, connectivity testing, and basic infrastructure tasks using appropriate tools.
• Support installation and maintenance of low-voltage infrastructure, including network cabling, patch panels, and telecom closets.
• Assist with installation, maintenance, and basic troubleshooting of telecommunications equipment and related infrastructure.
• Maintain accurate records of completed work, cable labeling, and other infrastructure activities.

Skills

Structured cabling

Reading diagrams

Following technical instructions

Customer service

Safety procedures

Education

Associate degree in IT/related field

Tools

Cable termination tools

Fiber testing equipment

Low-voltage testing tools

Job description

Required

Associate degree in Information Technology, Computer Networking, Electronics Technology, Telecommunications, Computer Science, or a related field; and three (3) years of experience in structured cabling, telecommunications, network infrastructure, low-voltage systems, electronic security systems, or a related technology support environment. Ability to follow technical instructions, use basic tools and equipment, perform routine technology infrastructure support tasks, and read and follow basic technical diagrams and documentation.

Equivalency

Any equivalent combination of education, training, and/or experience as approved by the Human Resources Department.

FLSA Status

Non-Exempt

Grade

Six (6)

Salary: $54,007 - $58,733 DOE

Background

Located in Carlsbad, New Mexico, Southeast New Mexico College (SENMC) is a newly independent public community college accredited by the Higher Learning Commission. A proud Hispanic Serving Institution, it awards certificates and associate degrees that serve the needs of its region and prepare students to transfer to programs at other colleges or universities. SENMC offers Early College and Dual Credit programs in collaboration with local high schools.

Southeast New Mexico College enjoys the strong support of its community, and has been awarded several grants, which include $11.7 million from the U.S. Department of Energy and several multimillion-dollar grants from the U.S. Department of Education for student support.

The college’s diverse employee pool includes 38 full-time faculty, 48 adjunct faculty, and 112 staff members. SENMC offers a generous benefits package which includes medical, dental, retirement, and college tuition reimbursement. More information on SENMC can be obtained from its website at https://senmc.edu.

Purpose and Scope

The Technology Infrastructure Technician performs routine technical work involving the installation, maintenance, organization, and support of the College's technology infrastructure. This position supports structured cabling, low-voltage systems, network infrastructure, wireless connectivity, telecommunications equipment, and electronic security systems. The Technician performs assigned tasks using established procedures and contributes to the reliable operation and maintenance of campus technology infrastructure.

Duties and Responsibilities

• Assists with the installation, labeling, organization, testing, and maintenance of structured cabling systems, including CAT5/CAT6 and fiber optic cabling, under established procedures and direction.


• Assists with cable terminations, punch-downs, connectivity testing, and related basic infrastructure tasks using appropriate tools and equipment.


• Assists with the installation and maintenance of low-voltage infrastructure, including network cabling, patch panels, equipment racks, cable management systems, and telecommunications closets.


• Assists with the installation, maintenance, and basic troubleshooting of telecommunications equipment and related infrastructure.


• Assists with the installation, maintenance, and basic troubleshooting of network switches, wireless access points, and other technology infrastructure equipment under the direction of the Technology Infrastructure Specialist or Director.


• Assists with the installation, inspection, maintenance, and support of electronic security systems and related infrastructure, including surveillance cameras, access control systems, card readers, door hardware, and other security technologies.


• Performs routine inspections of telecommunications rooms, network cabinets, cabling, and infrastructure equipment to identify organization, functionality, or maintenance concerns.


• Assists with technology infrastructure upgrades, equipment deployments, network expansions, and technology-related construction, renovation, and facility improvement projects.


• Responds to routine infrastructure-related service requests and assists with basic troubleshooting of connectivity, cabling, telecommunications, and technology equipment issues.


• Identifies and reports infrastructure problems that require advanced troubleshooting or specialized technical support to the Technology Infrastructure Specialist or Director.


• Maintains accurate records of completed work, equipment installations, service requests, cable labeling, and other infrastructure-related activities.


• Assists with maintaining accurate documentation of technology infrastructure, equipment locations, and cable layouts.


• Provides courteous and responsive customer service to faculty, staff, students, vendors, and other College personnel regarding routine infrastructure-related requests.


• Follows established safety procedures, building codes, manufacturer specifications, and College technology policies and procedures.


• Maintains work areas, telecommunications rooms, equipment areas, tools, and materials in an organized and safe condition.


• Assists with organizing and maintaining technology infrastructure tools, supplies, equipment, and materials.


• Participates in training and develops knowledge of technology infrastructure systems, equipment, procedures, and industry practices.


• Performs other related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of computer hardware, networking, telecommunications, structured cabling, and low-voltage systems.


• Knowledge of safety procedures and practices related to technology infrastructure and equipment.


• Skill in using tools and equipment safely and appropriately.


• Ability to follow written and verbal instructions, technical diagrams, and established procedures.


• Ability to perform routine installation, maintenance, testing, and documentation tasks accurately.


• Ability to identify and report equipment, cabling, or connectivity problems.


• Ability to communicate effectively and provide courteous customer service.


• Ability to learn new technologies, procedures, and technical skills.


• Ability to work independently on routine assignments and collaboratively with others.


• Confers with staff, end users, and management to establish specifications for new systems and obtain vendor quotes.


• Maintains records of work order transactions, problems and remedial actions taken, or installation activities.


• Performs network configuration on end user equipment according to established practices and standards.


• Reads technical manuals, confer with users, troubleshoot, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.


• Refers major hardware or software problems or defective products to vendors or technicians for service.


• Sets up, install and repair hardware, software, or peripheral end user equipment, following design or installation specifications ensuring proper installation of cables, operating systems, and appropriate software.


• Typically configures end user equipment to attach to central authentication systems like \"active directory\". Typically identifies, refers, and reports problems with systems software or network for resolution by central IT.


• Performs other related duties as assigned.

Work Environment and Physical Demand

• Work is performed in offices, classrooms, technology rooms, construction areas, and outdoor environments.


• Occasional bending, stooping, kneeling, reaching, working in confined spaces, and climbing ladders.


• May be exposed to dust, electrical components, and construction-related conditions and must adhere to established safety procedures and use required protective equipment.


• Lifting, carrying, and moving technology equipment, tools, and materials.


• Use of computer and video display terminal for extended periods


• Manual dexterity and fine motor skills


• Ability to communicate information orally and in writing


• Ability to receive and interpret written and verbal instructions


• May require flexible scheduling to support technology infrastructure needs, emergencies, or system deployments


• Knowledge of current technological developments/trends in area of expertise.


• Knowledge of customer service standards and procedures.


• Strong problem-solving and communication skills.


• Ability to determine computer problems and to coordinate hardware and/or software solutions.


• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.


• Ability to analyze and resolve computer problems.


• Ability to perform preventive maintenance on computer hardware and software.


• Ability to write technical instructions in the use of programs and/or program modifications.

Performing the essential functions of this position requires the use of a computer throughout most of the workday, the ability to navigate a typical office environment, significant amounts of interpersonal interaction including oral and written communication, and the ability to keep track of multiple tasks, projects, deadlines, information sources, and business processes. This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

Affirmative Action Statement

SENMC is an Equal Opportunity/Affirmative Action employer dedicated to excellence through diversity and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, military or veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.