Computer Technician II

Eastern New Mexico University; Roswell (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

Eastern New Mexico University - Roswell is seeking a Computer Technician II to install, troubleshoot, and support campus computer systems and related hardware and software. The role includes wiring work, documenting workloads, and delivering prompt technical assistance to the campus community.

You will report to the IT Supervisor and collaborate with IT staff to maintain security, perform preventive maintenance, and train users as needed.

Qualifications

• Associate's degree or equivalent combination of education and/or related experience.
• Basic knowledge of computer hardware and software.
• Ability to read, write, and perform basic math.

Responsibilities

• Installs, tests, repairs, upgrades, implements, and documents hardware/software at an advanced level.
• Installs, troubleshoots, and relocates network/telecommunications equipment.
• Documents workloads and activities.
• Writes status reports and technical documentation.
• Assists users with operation of equipment.
• Assists with user training.
• Maintains and enforces security measures.
• Maintains knowledge of computer technologies.
• Adheres to standards and ensures quality in projects.
• Maintains a safe working environment.
• Provides IT support to offices to ensure data integrity.

Skills

Reading & writing

Basic math

Hardware knowledge

Education

Associate's degree or equivalent

Job description

Position Overview

The following is intended to describe the general nature and level of work being performed. This list of duties is illustrative only, and is not a comprehensive listing of all the functions and responsibilities performed.

Position Summary: The Computer Technician II is responsible for, but not limited to, the installation, troubleshooting, repair, and support of campus computer systems and associated hardware and software; pulling and terminating wiring for voice, data, and video; documenting workloads and procedures; and providing prompt, courteous technical support to the campus community. This position reports to the IT Supervisor.

Duties and Responsibilities:

• Installs, tests, repairs, upgrades, implements, and documents new and existing hardware and software at an advanced level.
• Installs, troubleshoots, and relocates network and telecommunications equipment.
• Documents workloads and activities.
• Writes status reports and technical documentation.
• Assists users with the operation of equipment.
• Assists with user training.
• Maintains and enforces effective security measures.
• Maintains a working knowledge of computer-related technologies.
• Adheres to industry standards and ensures quality assurance in all assigned projects.
• Maintains a safe working environment.
• Provides support to various user offices to ensure data integrity and proper system use.
• Troubleshoots reported hardware issues.
• Recommends appropriate equipment and supplies.
• Performs preventive maintenance.
• Assists the Technician III and other IT staff as needed.
• Performs other duties as assigned.

Requirements

Minimum Job Requirements:

• Associate's degree or an equivalent combination of education and/or related experience.

Knowledge, Skills and Abilities:

• Ability to read, write, and perform basic math at a level appropriate to the position.
• Ability to read and understand moderately complex plans, drawings, schematics, operation and repair manuals, and cable layout sheets.
• Basic knowledge of computer hardware and software.

Working Conditions

• This position requires a combination of office-and field-based work across campus environments.
• Duties involve frequent standing, walking, bending, kneeling, and reaching while installing, repairing, and maintaining computer and telecommunications equipment.
• The employee must be able to lift and carry equipment weighing approximately 25-50 pounds.
• Work may require climbing ladders, working under desks, and accessing confined or hard-to-reach spaces.
• The role involves extended periods of computer use, including viewing monitors and using standard input devices.
• The employee may be exposed to low-voltage electrical components, dust, and varying temperatures when working in server rooms, wiring closets, or other mechanical spaces.
• Adherence to safety protocols and the proper use of tools and equipment are required.

Essential Functions: [As defined under the Americans with Disabilities Act, these include the aforementioned duties and responsibilities, minimum job requirements, knowledge skills, and abilities, and physical demand and working conditions. This is not necessarily an all-inclusive listing.]

Additional Information

ENMU-R is an Equal Opportunity Employer/Title IX/IPRA.

Eastern New Mexico University - Roswell does not discriminate based on race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other characteristic protected under federal, state, or local laws.

If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact the office of human resources at [phone].

New Mexico is an open records state; therefore ENMU-R complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General.

Any concerns regarding sex discrimination should be addressed to the Title IX Coordinator at either [e-mail], [phone], or Quay Hall Office 109, 1500 S Avenue K, Portales, NM 88130.

Requests for records should be sent to Teresa Casarez at [e-mail].

For any other inquiries please contact Human Resources at [phone] or email [e-mail].

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

ENMU-Roswell reserves the right to cancel, change, or close any advertised position at any time. The decision to do so will be based upon the needs of the University and the final determination will rest with the President.