Technology III, Information Technology Support Specialist

Cheney Public Schools

Cheney (WA)

On-site

USD 40,000 - 46,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life and AD&D insurance

Retirement plan

Deferred compensation (DRS and TSA)

Paid holidays

Paid leave

Job summary

Cheney Public Schools Technology Services is seeking an IT Support Specialist (Technology III) to join the team in Cheney, WA. The role focuses on installing, troubleshooting, and maintaining district hardware, software, and infrastructure to ensure reliable student and staff technology services.

The selected candidate will handle Active Directory tasks, software deployment, network support, and documentation, with a strong emphasis on collaboration and efficient service delivery in a school

Qualifications

Two or more years of college or trade school in computer science or related field and two years of professional work experience with LANs/WANs and microcomputers; OR four years of experience with LANs/WANs and microcomputers.
CompTIA or industry-standard certification must be completed within 90 days of hire.
Valid Washington State Driver’s License and background clearance.

Responsibilities

Install and troubleshoot computer hardware, applications, programs, updates, and operating systems; manage telecom systems.
Troubleshoot and maintain network connectivity (wired and wireless).
Perform limited Active Directory functions (user accounts, IP reservations).
Assist installation of new software and re-imaging; provide tech support to staff and students.

Skills

LANs/WANs experience

Troubleshooting

Windows administration

Education

Two+ years college/trade school in CS or related

Four years LANs/WANs/microcomputers experience

Tools

VMware

FreePBX

Juniper

Veeam

Google Workspace

Windows Servers/Desktop

Job description

Technology III, Information Technology Support Specialist

Cheney Public School District 360 Technology Services - Cheney, Washington Open in Google Maps

Job Details

Job ID: 5896947
Application Deadline: Sep 06, 2026 11:59 PM (Pacific Standard Time)
Re-Posted: Aug 24, 2026 7:00 AM (UTC)

Starting Date: To Be Determined

Job Description

POSITION:

Technology III, IT Support Specialist

SCHEDULE:

8 hours per day; 7:30 p.m.-4:00 p.m. (start/end times may be adjusted based on department need); Monday-Friday; 260 days (year-round)

LOCATION:

Technology Department

SUPERVISOR:

Department Director(s)

POSITION TYPE:

Classified, Ongoing

COMPENSATION:

$28.92-$33.74/hour depending on comparable experience; Pay is annualized over 12 months (if hired after start of school year, spread over remaining months of fiscal year (Sept-Aug))

BENEFITS :

Medical ,dental ,vision , andbasic life and AD&D insurance ;retirement plan ;deferred compensation (DRS andTSA );paid holidays ;paid leave

QUALIFICATIONS:

Two or more years successful college or trade school education in areas such as computer science, computer information systems, networking, or other related fields AND two years professional work experience working with LANs, WANs, and microcomputers; OR four years professional experience working with LANs, WANs, and microcomputers; Successful completion of CompTIA or industry standard certification required within 90 days;

Valid Washington State Drivers License; WSP/FBI criminal history background clearance

POSITION: Technology III – IT Support Specialist

GENERAL DESCRIPTION

The IT Support Specialist is experienced in working in a fast-paced environment demanding strong technical skills. This position requires a detail-oriented candidate, who is resourceful in completing and documenting projects; who utilizes previous skills, knowledge, training, and experience to enhance the productivity of the technology department and the district.

This role is responsible for installing, troubleshooting, and maintaining school district hardware, software, and any related infrastructure. The IT Support Specialist is responsible for diagnosing and resolving technical issues to ensure optimal performance and reliability.

ESSENTIAL FUNCTIONS

An employee hired for this assignment may perform all or some of the responsibilities defined below:

Install and troubleshoot computer hardware, applications, programs, updates, operating systems software, and telecommunication systems
Troubleshoot and maintain network connectivity, both wired and wireless
Perform limited Active Directory functions (User accounts, IP reservations, etc.)
Assist and facilitate the installation of new software packages and re-imaging
Provide technical assistance in the use and operation of district technology and approved software to students and staff members
Maintain assigned vehicle in clean and ready condition
Respond to e-mail and voicemails in a timely fashion; monitor, generate and respond to work orders; maintain appropriate documentation
Support in the coordination and maintenance of web, email, scheduling, data, and file services, and the district servers on which these services are installed
Participate as a team member in the development and implementation of IT standards for hardware, software, and peripherals
Participate as a team member in the development and implementation of procurement procedures for computing equipment and software
Help maintain inventory of hardware and software
Perform other duties and responsibilities as assigned by the Technology Director(s)

Each of the positions in the Technology Services Department serves as one unit of the whole team, and as such, is subject to assist or is assigned to tasks in other trades within the classification.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of: the following Infrastructure components: Telephony (FreePBX), Servers (VMware), Networks (Juniper), Backups (Veeam), Data Governance (OneSync), Application Integration (Clever), Cloud Hosted Applications (Google Workspace); administration and use of Windows; monitoring tools and client management tools; patching methodologies and the ability to create new methodologies; mobiles devices and device administration; local and wide area networks (LAN/WAN), internet, e-mail systems, telecommunications, and data communications; standard operating systems, software packages, and software utilities; proper records maintenance and storage for local and distributed environments; general network troubleshooting in a switched environment; K-12 education structure of Washington State

Ability to: install, maintain, and troubleshoot Microsoft Windows Servers and desktop/laptop computers; VMware, and online hosted applications, support applications and systems including Hardware and Software, research and recommend improvements to the organizations hardware, software and infrastructure, create and maintain technical documentation; compile and maintain accurate and complete records and reports with specific attention to detail; work independently, rapidly, and with a high degree of accuracy; prioritize and manage time effectively in an environment with frequent interruptions; handle confidential matters in an ethical manner; maintain good rapport with students, staff, and the public; communicate with staff and the public in a professional manner both orally and in writing; learn complex technical material, new technologies and procedures, including, but not limited to, AI tools, and adapt to a rapidly changing environment while under pressure; analyze situations to define issues, draw conclusions, and provide solutions; be dependable and flexible, including flexibility to work beyond the regular workday when required; work collaboratively in a team environment

MENTAL DEMANDS

Required to work independently, often under stressful conditions with frequent interruptions
Required to deal with a wide range of behaviors and needs in a positive and service-oriented manner
May experience shifts in work schedule and/or work site according to district needs
Sustain mental awareness while also maintaining attention to details and safety requirements
May occasionally deal with distraught or difficult people

PHYSICAL DEMANDS

Ability to repeatedly lift and carry up to 50 pounds
Ability to occasionally lift and carry up to 75 pounds
Sit and/or stand for extended periods of time
Amount of sitting, standing and walking may vary depending on projects/tasks. Generally, the job requires 30% sitting, 30% walking, 20% lifting, and 20% carrying.
The usual and customary methods of performing the job's functions require the following physical demands: the employee frequently will stand and walk and use hands for repetitive grasping and significant fine finger dexterity, often assembling very small objects. The employee is frequently required to sit, bend at neck and back, twist body, use hands to push/pull and lift/carry, squat, kneel, stoop, crouch, knee stand, crawl, climb stairs or ladders, climb in/out of box truck, reach overhead, and lift overhead.

REQUIRED QUALIFICATIONS

Must have a high school diploma or equivalent
Two or more years successful college or trade school education in areas such as computer science, computer information systems, networking, or other related fields AND two years professional work experience working with LANs, WANs, etc.

Combination of education, training and experience that demonstrates the ability to perform duties comparable to those listed herein may be considered in lieu of formal education

Preferred certifications; CompTIA Server+, CompTIA Network+, Google Workspace Certification, Incident IQ Certification
Willingness to participate in ongoing training to maintain current knowledge in the field
Must have and maintain a valid Washington State Driver’s License
Ability and willingness to travel on work assignments

TERMS OF EMPLOYMENT

Technology Classification on Public School Employees of Cheney Salary Schedule
Year-round position; 8 hours per day

CLEARANCES

WSP/FBI criminal history background clearance

EVALUATION

The employee shall be evaluated per the terms of the Public School Employees (PSE) Collective Bargaining Agreement by the building principal, department director, or designee. The process shall include an evaluation of the employee’s performance of the above Duties and Responsibilities and Knowledge, Skills and Abilities.

CONTINUING EDUCATION/TRAINING

Must complete school safety training within thirty (30) calendar days from hire date and annually thereafter
Attend designated trainings as specified by supervisor and/or department director in order to maintain knowledge/skills
Submit current/renewed licenses to Human Resources upon attaining

HISTORY

Job description and format updated: January 2025

CLASSIFICATION:

Technology

LOCATION:

Technology Services

REPORTING

RELATIONSHIPS:

Position is supervised and evaluated by the department director.

COMPENSATION:

Placement on the PSEC Salary Schedule

REPRESENTATION:

Public School Employees of Cheney (PSEC) a local chapter of Public School Employees Union (PSE) SEIU Local 1948

Cheney Public Schools does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression or identity, economic status, pregnancy, familial status, marital status, disability, or the use of a trained guide dog or service animal, and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions: Title IX/Chapter 28A.640 Officer/Civil Rights Compliance Coordinator/ADA Coordinator - Brett Hale, Assistant Superintendent, Cheney School District, 12414 S. Andrus Rd. Cheney, WA 99004 Phone: (509) 559-4550; Section 504 Coordinator - Franklin Day, Director of Student Support Services, Cheney School District, 12414 S. Andrus Rd., Cheney, WA 99004 Phone: (509) 559-4507.

EQUAL OPPORTUNITY EMPLOYER

Position Type: Full-Time
Salary: $28.92 to $33.74 Please see Salary Schedule (enter website here)
Job Categories:

Support Staff > Computer Support

Support Staff > Network Services

Job Requirements