Technology Engineer, Unified Communications

CHS Corporate; United States; Presencial; USD 80 000 - 110 000; Tempo integral

Resumo da oferta

CHS Corporate is seeking a Technology Engineer, Unified Communications, to design, implement and optimize enterprise UC solutions in Franklin, TN. You will collaborate with cross‑functional teams to configure components that support performance, stability, and scalability across the organization.

You’ll handle system upgrades, troubleshooting, documentation, and translating business requirements into technical solutions, with a focus on Cisco UC systems and carrier management.

Qualificações

• Bachelor’s degree in IT/CS/SE or equivalent.
• 3–5 years in technology engineering or enterprise IT support.
• Experience with Cisco UC systems (CUCM, Webex, Unity).
• Experience with carrier management and porting processes.

Responsabilidades

• Configure and maintain enterprise technology solutions aligned with business requirements and standards.
• Participate in system upgrades, patches, and integrations across enterprise platforms.
• Troubleshoot and resolve technical issues; escalate complex problems as needed.
• Maintain configuration and system management documentation.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Support change management processes for upgrades and maintenance.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.

Conhecimentos

Carrier coordination

Troubleshooting tickets

Call forwarding configuration

Call path management

Phone system inventory management

Number porting processes

Cisco UC systems

Cisco Webex DI

Cisco CUCM

Cisco Unity

Scripting / automation

Formação académica

Bachelor’s degree in IT/CS/SE

3–5 years technical engineering experience

Descrição da oferta de emprego

Technology Engineer, Unified Communications

United States

Trending

Job Description

Job Summary

The Technology Engineer supports the design, implementation, and optimization of enterprise technology solutions. This role collaborates with cross-functional teams to configure and integrate technology components that support system performance, stability, and scalability. The Technology Engineer contributes to system enhancements, troubleshooting, and operational support within assigned technology domains.

Essential Functions

• Configures and maintains enterprise technology solutions in alignment with business requirements and system standards.
• Participates in system upgrades, patches, and integrations across enterprise technology platforms.
• Troubleshoots and resolves moderate technical issues and escalates complex problems as appropriate.
• Contributes to system design activities and maintains configuration and system management documentation.
• Collaborates with business and technology stakeholders to translate functional requirements into technical solutions.
• Supports system upgrades, replacements, and maintenance activities in accordance with established change management processes.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Strong hands‑on experience managing carrier requests, opening and resolving repair/trouble tickets, configuring call forwarding, and managing call paths, preferred.
• Proven experience maintaining and managing enterprise telephone number inventories, preferred.
• Demonstrated expertise in executing full carrier number‑porting processes and navigating standard porting timelines, preferred.
• Experience or familiarity with Cisco enterprise communication systems, specifically (Preferred):
  • Cisco Webex DI (Dedicated Instance)
  • Cisco CUCM (Unified Communications Manager)
  • Cisco Unity
• Bachelor's Degree in Information Technology, Computer Science, or Software Engineering; or the equivalent required
• 3-5 years of experience in technology engineering, systems engineering, or enterprise IT support roles required

Knowledge, Skills and Abilities

• Understanding of enterprise technology lifecycle and operational support processes.
• Ability to analyze and troubleshoot technical and system integration issues.
• Effective written and verbal communication skills for both technical and business audiences.
• Familiarity with scripting, automation tools, or configuration management practices.
• Ability to manage multiple tasks and priorities in a dynamic environment.

Job Info

• Job Identification 166694
• Job Category Information Technology
• Posting Date 10/14/2026, 06:29 PM
• Job Schedule Full time
• Job Shift Day
• Locations 4000 Meridian Blvd, Franklin, TN, 37067, US