Technology Delivery Manager - FINEOS

Unum Ireland; Chattanooga (TN); On-site; USD 89,000 - 184,000; Full time

Benefits offered by this job

Healthcare benefits

Insurance benefits

401(k) employer match

Paid time off

Job summary

Unum seeks an experienced Technology Delivery Manager to lead a highly skilled delivery team supporting enterprise capabilities and FINEOS solutions. You will drive delivery excellence, remove blockers, and partner with business and technology stakeholders to deliver measurable value.

The role requires strong leadership, Agile experience, and a track record of building high-performing teams focused on accountability and customer outcomes. This position is based in the United States.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent combination of education and experience.
• 5+ years of experience leading technology delivery teams, technology programs, or technology operations functions.
• Direct people leadership experience, including managing, coaching, and developing employees.
• Experience leading teams within Agile delivery environments.
• Demonstrated ability to manage competing priorities, delivery risks, operational issues, and stakeholder expectations.
• Experience partnering with business leaders, product teams, and technology organizations to deliver strategic initiatives.
• Strong communication, collaboration, and influencing skills across all organizational levels.
• Proven ability to build high-performing teams and create a culture focused on accountability, engagement, and results.
• Experience supporting enterprise applications, software delivery, digital products, or technology platforms.

Responsibilities

• Lead, coach, and develop a team of technology professionals, fostering an engaged, high-performing, and inclusive team culture.
• Provide direct people leadership, including performance management, career development, coaching, mentoring, and succession planning.
• Drive successful delivery of technology solutions and services while ensuring alignment with business priorities and organizational objectives.
• Partner closely with Product Owners, business stakeholders, and technology leadership to maintain a healthy and prioritized delivery backlog.
• Proactively identify, manage, and resolve project risks, operational blockers, resource constraints, and system dependencies.
• Support Agile delivery practices and help teams continuously improve planning, execution, quality, and predictability.
• Ensure teams follow sound engineering and delivery practices, including testing, quality assurance, continuous integration, deployment standards, and technical governance.
• Monitor delivery performance metrics and implement improvements that increase team effectiveness and business outcomes.
• Facilitate collaboration across technology and business teams to ensure efficient delivery of strategic initiatives.
• Identify skills gaps within the team and develop plans to strengthen capabilities through hiring, coaching, mentoring, and cross-training.
• Champion continuous improvement and organizational agility while helping teams navigate change effectively.
• Maintain awareness of emerging technologies, industry trends, and delivery practices that may improve business outcomes and team performance.
• Build and sustain a self-organizing, empowered team environment focused on accountability, innovation, and customer value.

Skills

Leadership

Agile delivery

Communication

Stakeholder management

Risk management

Team building

Mentoring

Delivery management

Education

Bachelor's degree in Computer Science or related field

Tools

FINEOS platform

Job description

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we’re excited about what’s next. Join us.

General Summary

Are you an experienced technology leader who thrives on developing high-performing teams and delivering complex technology solutions? We are seeking a Technology Delivery Manager to lead a highly skilled delivery team supporting critical enterprise capabilities and custom FINEOS solutions. In this role, you will provide leadership to a team of technology professionals, driving delivery excellence while fostering a culture of collaboration, accountability, continuous improvement, and employee development. You will be responsible for ensuring successful execution of technology initiatives, removing organizational and operational barriers, proactively managing risks and dependencies, and partnering with business and technology stakeholders to deliver measurable business value. The ideal candidate brings a strong combination of technology delivery experience, people leadership, agile team management, and the ability to develop and grow talent while ensuring consistent execution across a dynamic delivery environment.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent combination of education and experience.
• 5+ years of experience leading technology delivery teams, technology programs, or technology operations functions.
• Direct people leadership experience, including managing, coaching, and developing employees.
• Experience leading teams within Agile delivery environments.
• Demonstrated ability to manage competing priorities, delivery risks, operational issues, and stakeholder expectations.
• Experience partnering with business leaders, product teams, and technology organizations to deliver strategic initiatives.
• Strong communication, collaboration, and influencing skills across all organizational levels.
• Proven ability to build high-performing teams and create a culture focused on accountability, engagement, and results.
• Experience supporting enterprise applications, software delivery, digital products, or technology platforms.

Preferred Qualifications

• Experience leading teams supporting the FINEOS platform or similar enterprise insurance technology solutions.
• Background in insurance, claims administration, or benefits technology environments.
• Knowledge of cloud-based architectures, enterprise applications, systems integration, and data migration strategies.
• Experience managing distributed and geographically diverse teams.
• Strong understanding of Agile, Lean, and continuous improvement principles.

Principal Duties and Responsibilities

• Lead, coach, and develop a team of technology professionals, fostering an engaged, high-performing, and inclusive team culture.
• Provide direct people leadership, including performance management, career development, coaching, mentoring, and succession planning.
• Drive successful delivery of technology solutions and services while ensuring alignment with business priorities and organizational objectives.
• Partner closely with Product Owners, business stakeholders, and technology leadership to maintain a healthy and prioritized delivery backlog.
• Proactively identify, manage, and resolve project risks, operational blockers, resource constraints, and system dependencies.
• Support Agile delivery practices and help teams continuously improve planning, execution, quality, and predictability.
• Ensure teams follow sound engineering and delivery practices, including testing, quality assurance, continuous integration, deployment standards, and technical governance.
• Monitor delivery performance metrics and implement improvements that increase team effectiveness and business outcomes.
• Facilitate collaboration across technology and business teams to ensure efficient delivery of strategic initiatives.
• Identify skills gaps within the team and develop plans to strengthen capabilities through hiring, coaching, mentoring, and cross-training.
• Champion continuous improvement and organizational agility while helping teams navigate change effectively.
• Maintain awareness of emerging technologies, industry trends, and delivery practices that may improve business outcomes and team performance.
• Build and sustain a self-organizing, empowered team environment focused on accountability, innovation, and customer value.

What Will Make Someone Successful in This Role?

• Proven people leadership ability, not just project or delivery coordination experience.
• A track record of developing and retaining high-performing teams.
• Strong technology delivery experience with ownership of outcomes, risks, and execution.
• Ability to balance strategic thinking with hands‑
• Experience leading through organizational change while maintaining team engagement and delivery excellence.

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$89,400.00-$183,500.00

Benefits

• healthcare benefits (health, vision, dental)
• insurance benefits (short & long-term disability)
• performance-based incentive plans
• paid time off
• a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not

All benefits are subject to the terms and conditions of individual Plans.

Company: Unum

At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.