Manager III, Long Term Care Contract Administration

Unum Ireland; Portland (ME); Hybrid; USD 76,000 - 143,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Short/Long-Term Disability

Paid time off

401(k) with employer match

Mental health support

Career advancement

Job summary

Unum is seeking a Manager III, Long Term Care Contract Administration to lead a team handling critical contract administration operations. You will drive performance, develop talent, and collaborate with multiple business functions to deliver exceptional service and results.

The ideal candidate will coach others, use data to inform decisions, and build partnerships across the organization. This campus-based role requires a hybrid schedule with four days onsite and opportunities for career

Qualifications

• College degree preferred and/or equivalent experience.
• 5+ years of increasingly responsible management experience.
• Demonstrated leadership experience with a track record of motivating and developing others.
• Strong analytical and problem‑solving skills with the ability to leverage performance data to improve results.
• Experience managing competing priorities in a fast‑paced environment.
• Strong communication, relationship‑building, and influencing skills.
• Proven ability to lead through change and drive team engagement.
• Experience managing operational workflows and performance objectives.
• Proficiency in Microsoft Excel.
• Strong organizational and project management skills.
• Ability to make sound business decisions and balance customer, employee, and operational needs

Responsibilities

• Lead, coach, and develop a high‑performing team through ongoing feedback, mentoring, and performance management.
• Drive employee engagement and support career development for team members at various stages of professional growth.
• Lead the team through organizational change, including process improvements, workforce transformation initiatives, and evolving operational priorities.
• Oversee contract administration functions including billing, coding, customer requests, and production activities.
• Analyze operational metrics and performance data to identify trends, improve productivity, and enhance service delivery.
• Manage customer escalations and partner with internal stakeholders to resolve complex business issues.
• Collaborate with cross‑functional teams including Customer Engagement, Repricing, Contact Center Operations, and other business partners.
• Ensure quality, audit, and compliance standards are consistently achieved.
• Lead operational projects and continuous improvement initiatives that enhance efficiency and service outcomes.
• Communicate priorities, progress, and business impacts effectively across all levels of the organization.

Skills

Leadership

Data analysis

Microsoft Excel

Change management

Communication

Project management

Strategic thinking

Education

Bachelor's degree or equivalent

Tools

Pega Workflow

Job description

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Health
• Vision
• Dental
• Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans. And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team.

General Summary

Lead Change. Develop Talent. Drive Operational Excellence. Are you a people‑first leader who thrives in a fast‑paced environment and enjoys helping teams navigate change? We're looking for a Manager III, Long Term Care Contract Administration to lead a team supporting critical contract administration operations within our Long Term Care business. In this role, you'll drive performance, develop talent, and collaborate across multiple business functions to deliver exceptional service and operational results. The ideal candidate is a collaborative leader who excels at coaching and developing others, using data to inform decisions, and building strong partnerships. You communicate effectively at all levels, adapt to changing priorities, and bring a continuous improvement mindset that helps teams and processes perform at their best. This is a campus-based role that requires a hybrid‑schedule of 4 days a week onsite.

Job Specifications

• College degree preferred and/or equivalent experience
• 5+ years of increasingly responsible management experience
• Demonstrated leadership experience with a track record of motivating and developing others
• Strong analytical and problem‑solving skills with the ability to leverage performance data to improve results
• Experience managing competing priorities in a fast‑paced environment
• Strong communication, relationship‑building, and influencing skills
• Proven ability to lead through change and drive team engagement
• Experience managing operational workflows and performance objectives
• Proficiency in Microsoft Excel
• Strong organizational and project management skills
• Ability to make sound business decisions and balance customer, employee, and operational needs

Preferred Qualifications

• Experience leading geographically dispersed teams
• Knowledge of workflow management systems such as Pega Workflow
• Experience managing customer escalations and service operations

Principal Duties and Responsibilities

• Lead, coach, and develop a high‑performing team through ongoing feedback, mentoring, and performance management.
• Drive employee engagement and support career development for team members at various stages of professional growth.
• Lead the team through organizational change, including process improvements, workforce transformation initiatives, and evolving operational priorities.
• Oversee contract administration functions including billing, coding, customer requests, and production activities.
• Analyze operational metrics and performance data to identify trends, improve productivity, and enhance service delivery.
• Manage customer escalations and partner with internal stakeholders to resolve complex business issues.
• Collaborate with cross‑functional teams including Customer Engagement, Repricing, Contact Center Operations, and other business partners.
• Ensure quality, audit, and compliance standards are consistently achieved.
• Lead operational projects and continuous improvement initiatives that enhance efficiency and service outcomes.
• Communicate priorities, progress, and business impacts effectively across all levels of the organization.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$75,500.00-$142,700.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance‑based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.