Technology Delivery Manager

Synechron; Pittsburgh (Allegheny County); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Paid annual leave

Comprehensive insurance

Retirement plans

Udemy for Business access

Training & development

Job summary

Synechron seeks an experienced Technology Delivery Manager to lead end-to-end technology delivery for banking and financial services clients in the United States. The role requires strong program and project management, technical understanding, client relationship management, and BFS domain expertise.

You will oversee complex initiatives with cross-functional teams, ensuring on-time, on-budget delivery aligned with client objectives.

Qualifications

• 10+ years of IT delivery, project or program management experience.
• 5+ years delivering technology programs for BFS in the US.
• Strong communication, negotiation, and stakeholder management skills.
• Experience with Agile, governance, risk management and executive reporting.
• Knowledge of SDLC, cloud platforms, and modern engineering practices.

Responsibilities

• Own end-to-end delivery of technology projects and programs for BFS clients.
• Define delivery plans, milestones, budgets, risks and dependencies.
• Lead cross-functional and distributed teams across US and offshore locations.
• Ensure delivery against scope, timelines, budgets, and quality.
• Translate business requirements into actionable delivery plans.
• Maintain delivery governance, KPIs, dashboards, and executive reviews.
• Manage project financials, including budgets, forecasts and margins.

Skills

Program management

Client relationship management

Stakeholder management

Communication

Agile methodologies

Cloud platforms

DevOps familiarity

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Azure

GCP

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

We are seeking an experienced Technology Delivery Manager to lead end-to-end technology delivery for banking and financial services clients in the United States. The ideal candidate will combine strong program and project management capabilities, technical understanding, client relationship management, and domain expertise in BFS.

The role involves managing complex technology initiatives, leading cross-functional and distributed teams, ensuring delivery excellence, and aligning technology outcomes with client business objectives. The candidate will work closely with client stakeholders, business leaders, enterprise architects, engineering teams, and senior management to ensure projects are delivered on time, within budget, and to the expected quality standards.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Pittsburg, PA is $180k - $200 k/year & benefits (see below).

The Role

Responsibilities:

1. Technology Delivery & Program Management

• Own end-to-end delivery of technology projects, programs, and strategic initiatives for banking and financial services clients.
• Define delivery plans, milestones, resource requirements, budgets, dependencies, and risk mitigation strategies.
• Manage multiple concurrent projects across application development, modernization, integration, cloud adoption, data platforms, and digital transformation.
• Ensure adherence to agreed scope, timelines, budgets, quality standards, and contractual commitments.
• Establish delivery governance, KPIs, dashboards, status reporting, and executive reviews.
• Proactively identify delivery risks, resolve escalations, and implement corrective actions.
• Demonstrate a strong understanding of the US banking and financial services ecosystem, including retail banking, commercial banking, payments, lending, cards, wealth management, or capital markets.
• Work with business and technology stakeholders to translate business requirements into actionable delivery plans.
• Understand relevant regulatory, security, risk, and compliance considerations, including applicable requirements related to GLBA, SOX, PCI DSS, and FFIEC guidance, depending on the engagement.
• Support initiatives involving core banking modernization, payment platforms, digital banking, customer onboarding, fraud prevention, risk management, and regulatory reporting.
• Ensure technology solutions align with client policies, industry standards, and applicable regulatory obligations.

3. Client & Stakeholder Management

• Act as the primary delivery contact for client stakeholders, including technology leaders, business sponsors, and program executives.
• Build strong client relationships through transparent communication, proactive issue resolution, and consistent delivery performance.
• Conduct steering committee meetings, executive presentations, governance reviews, and delivery status discussions.
• Manage client expectations, scope changes, service-level commitments, and escalations.
• Identify opportunities to improve client satisfaction, expand delivery engagements, and support account growth in collaboration with account management teams.

4. Technical & Solution Delivery

• Work closely with solution architects, enterprise architects, engineering teams, QA, DevOps, infrastructure, cybersecurity, and data teams.
• Oversee delivery across application development, APIs and integrations, cloud platforms, microservices, data engineering, and enterprise application ecosystems.
• Ensure alignment between business requirements, solution architecture, technical design, implementation, testing, deployment, and operational readiness.
• Promote engineering best practices, automation, CI/CD, secure development, performance optimization, and production stability.
• Support technology modernization initiatives involving cloud migration, legacy transformation, platform upgrades, and system integration.
• Lead and mentor cross-functional, geographically distributed teams across the US and offshore delivery locations, where applicable.
• Manage resource planning, capacity forecasting, utilization, skills development, and team performance.
• Foster collaboration among project managers, technical leads, architects, business analysts, developers, testers, and operations teams.
• Promote accountability, continuous improvement, knowledge sharing, and a customer-focused delivery culture.
• Manage project financials, budgets, forecasts, margins, resource costs, and delivery profitability.
• Track project burn rates, revenue realization, staffing costs, and financial variances.
• Support statements of work (SOWs), change requests, estimates, proposals, and delivery planning.
• Ensure compliance with contractual obligations, service-level agreements, and commercial commitments.
• Identify opportunities for delivery optimization, productivity improvements, and cost efficiencies.

7. Agile Delivery & Continuous Improvement

• Lead Agile, Scrum, Kanban, Waterfall, or hybrid delivery models based on client and program requirements.
• Facilitate sprint planning, release planning, dependency management, retrospectives, and delivery reviews as appropriate.
• Drive continuous improvement through delivery metrics, root-cause analysis, process optimization, and automation.
• Ensure effective collaboration across business, product, technology, security, and operations teams.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field; equivalent experience may be considered.
• 10+ years of experience in IT delivery, project management, program management, or technology consulting.
• 5+ years of experience managing technology delivery for banking and financial services clients, preferably in the US market.
• Proven experience managing complex, enterprise-scale technology programs with multiple teams and stakeholders.
• Strong understanding of software development life cycles, application architecture, system integration, cloud platforms, and modern engineering practices.
• Experience with Agile methodologies, project governance, risk management, financial tracking, and executive reporting.
• Demonstrated ability to manage client relationships, lead teams, resolve escalations, and deliver against business commitments.
• Excellent communication, presentation, negotiation, and stakeholder management skills.

Preferred, but not required:

• Experience with banking clients, large financial institutions, regional banks, payment providers, or fintech organizations.
• Familiarity with core banking platforms, payment systems, digital banking, lending, cards, financial data platforms, or regulatory technology.
• Exposure to AWS, Microsoft Azure, Google Cloud, APIs, microservices, DevOps, data platforms, and enterprise integration.
• Understanding of banking security, data privacy, operational resilience, and relevant regulatory and compliance requirements.
• Certifications such as PMP, PMI-ACP, Certified ScrumMaster (CSM), SAFe, or ITIL are advantageous.
• Experience working in an IT services and consulting organization with onsite-offshore delivery models.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.