Technology Coordinator (Agency)

City of Richmond, Virginia; Virginia (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

The City of Richmond is seeking a Technology Coordinator (Agency) to support the Richmond Police Department’s Information Services unit. You will handle IT applications, management, and network security, coordinating with the city IT team and providing critical infrastructure support.

The role requires complex troubleshooting, server administration, and user training, with responsibilities spanning hardware upgrades, documentation, asset management, and 24x7 on-call coverage.

Qualifications

• Associate degree in computer science or related field.
• Three years of IT maintenance, troubleshooting, and repair experience.
• Bachelor's degree in computer science preferred.

Responsibilities

• Provide IT application, management, and network security support.
• Coordinate with the Department of Information Technology and support Richmond Police Department.
• Perform complex technical support and troubleshooting for computers, networks, systems, and peripherals.
• Manage hardware and system installations or upgrade projects.
• Develop and provide user training; maintain system documentation.
• Maintain work orders and asset records; backup and recovery.
• Provide technical support for mobile data, Wi‑Fi, networking, and telephony solutions.
• Participate in on-call rotation (24x7).

Skills

Windows OS basics

Networking basics

Security policy

VMware vCenter

Server administration

Help Desk support

Communication skills

Education

Associate's degree in computer science or related field

Bachelor's degree in computer science preferred

Tools

Visual Studio

Office Suite

Job description

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity… YOU!!!

About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program

Description

Are you Richmond R.E.A.D.Y?

Respect. Equity. Accountability. Diversity… You!!!

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. At the City of Richmond, we understand that a diverse and inclusive workforce is essential for fostering creativity, enhancing problem-solving, and driving success. As an “Employer of Choice”, the City offers competitive compensation and benefits packages, ongoing learning and development opportunities, and a supportive and inclusive work environment. If working in this kind of organization inspires you, we encourage you to apply. Welcome aboard! … Are you Richmond R.E.A.D.Y?!

The City of Richmond Police Department is seeking qualified candidates for the position of Technology Coordinator (Agency) to support their Information Services unit.

In this role, the successful candidate will provide information technology application, management, and network security support. This class coordinates with and is assisted by the Department of Information Technology but directly reports to and supports The Richmond Police Department. This position also implements network and user support. Incumbents perform complex technical support and troubleshooting, maintaining, and repairing computers, networks, systems, and peripherals. As assigned, work may include: providing technical leadership in the repair, maintenance, troubleshooting, and tuning of computer, network, and communications systems; managing hardware and system installations or upgrade projects; coordinating with vendors for installation and maintenance; inspecting the quality of work performed by contractors; developing and providing user training; maintaining system documentation; maintaining work order and asset records; and performing data back-up and retrieval.

Incumbents may need to provide technical support for mobile data, WI-FI, networking, and telephony solutions.

Duties include but are not limited to

• Implement network and user support.
• Perform complex technical support and troubleshooting, maintaining, and repairing computers, networks, systems, and peripherals.
• Providing technical leadership in the repair, maintenance, troubleshooting, and tuning of computer, network, and communications systems
• Managing hardware and system installations or upgrade projects
• VMware infrastructure coordinating with vendors for installation and maintenance
• Inspecting the quality of work performed by contractors
• Developing and providing user training
• Maintaining system documentation
• Maintaining work order and asset records
• Performing data back-up and retrieval.
• Provide technical support for mobile data, WI-FI, networking, and telephony solutions.

The ability to work an on-call rotation schedule in a 24 x 7 environment is required.

Successful completion of an interview, thorough background investigation, which may include a polygraph exam and drug/alcohol screening, is required. Please note that the Police Department background process may take up to 45-60 days. An applicant disqualified from the Police background process may reapply a year after disqualification.

Qualifications, Special Certifications And Licenses

Considerable knowledge of assembly, installation, and use of Windows based PCs, general business practices, and City and state security policy and system access security levels; common computer programs such as Microsoft Office Suite as well as more specialized computer programs such as Visual Studio, VCenter (VMware), Server environment, Microsoft Group Policy, etc.; enterprise networking basics; general systems management and networking; office equipment such as network cables, switches/routers, computers, security cameras, etc.; business Process improvement; specific and advanced technical skills in area of focus such as server administration reviews, data security.Demonstrated skills analyzing and resolving system related issues; assisting with Help Desk calls; Server management (Virtual and File Servers); communicating with various internal and external departments; capacity planning; documenting system issues and resolutions; ensuring data integrity; backup and recovery; performing business analysis; prioritizing work and assigned tasks; providing technical expertise in a variety of areas such as computer installations, configuring and implementing PCs, peripheral devices, hardware, software applications, etc.; researching and resolving issues; assisting end-users with hardware and software related issues; troubleshooting; using judgment and discretion to determine when problem requires on-site visitation; user management and access control; writing functional specifications; oral and written communication; and customer service

Minimum Training And Experience

• Associate's degree in computer science or related field
• Three years of maintenance, troubleshooting, and repair experience in IT support
• Bachelor's degree in computer science preferred

LICENSING, CERTIFICATIONS, And/or OTHER SPECIAL REQUIREMENTS

• Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [e-mail].

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans.

We are an official V3 Certified Company.

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