Technology Coordinator (Agency)

City of Richmond; Richmond (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

The City of Richmond Police Department is seeking a Technology Coordinator (Agency) to support its Information Services unit. This role will provide application management, network security, and IT support, reporting to the Richmond Police Department and coordinating with the City’s IT department.

Responsibilities include server and network administration, training, and documentation. Incumbents must handle complex issues, participate in on-call rotations in a 24x7 environment, and undergo

Qualifications

• Associate's degree in computer science or related field.
• 3 years of IT support experience in maintenance, troubleshooting and repair.
• Bachelor's degree in computer science preferred.

Responsibilities

• Implement network and user support.
• Troubleshoot and repair computers, networks, and peripherals.
• Lead technical efforts in maintenance and upgrades.
• Manage hardware and system installations.
• Coordinate VMware infrastructure with vendors.
• Inspect contractor work quality and compliance.
• Develop and deliver user training.
• Maintain system documentation and asset records.
• Perform data backup and recovery.
• Support mobile data, Wi-Fi, networking, and telephony.

Skills

Windows OS

VMware

Networking

Security policy

Help Desk

System administration

Education

Associate's degree in computer science or related field

Bachelor's degree in computer science preferred

Tools

Visual Studio

vCenter (VMware)

Active Directory

Group Policy

Microsoft Office

Job description

Are you Richmond R.E.A.D.Y?

Respect. Equity. Accountability. Diversity… You!!!

With over 4,000 employees, the City of Richmond is an “Employer of Choice” among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. At the City of Richmond, we understand that a diverse and inclusive workforce is essential for fostering creativity, enhancing problem-solving, and driving success. As an “Employer of Choice”, the City offers competitive compensation and benefits packages, ongoing learning and development opportunities, and a supportive and inclusive work environment. Welcome aboard! … Are you Richmond R.E.A.D.Y?!

The City of Richmond Police Department is seeking qualified candidates for the position of Technology Coordinator (Agency) to support their Information Services unit.

In this role, the successful candidate will provide information technology application, management, and network security support. This class coordinates with and is assisted by the Department of Information Technology but directly reports to and supports The Richmond Police Department. This position also implements network and user support. Incumbents perform complex technical support and troubleshooting, maintaining, and repairing computers, networks, systems, and peripherals. As assigned, work may include: providing technical leadership in the repair, maintenance, troubleshooting, and tuning of computer, network, and communications systems; managing hardware and system installations or upgrade projects; coordinating with vendors for installation and maintenance; inspecting the quality of work performed by contractors; developing and providing user training; maintaining system documentation; maintaining work order and asset records; and performing data back-up and retrieval.

Incumbents may need to provide technical support for mobile data, WI-FI, networking, and telephony solutions.

• Implement network and user support.
• Perform complex technical support and troubleshooting, maintaining, and repairing computers, networks, systems, and peripherals.
• Providing technical leadership in the repair, maintenance, troubleshooting, and tuning of computer, network, and communications systems
• Managing hardware and system installations or upgrade projects
• VMware infrastructure coordinating with vendors for installation and maintenance
• Inspecting the quality of work performed by contractors
• Developing and providing user training
• Maintaining system documentation
• Maintaining work order and asset records
• Performing data back-up and retrieval.
• Provide technical support for mobile data, WI-FI, networking, and telephony solutions.

The ability to work an on-call rotation schedule in a 24 x 7 environment is required.

Successful completion of an interview, thorough background investigation, which may include a polygraph exam and drug/alcohol screening, is required. Please note that the Police Department background process may take up to 45-60 days. An applicant disqualified from the Police background process may reapply a year after disqualification.

Considerable knowledgeof assembly, installation, and use of Windows based PCs, general business practices, and City and state security policy and system access security levels; common computer programs such as Microsoft Office Suite as well as more specialized computer programs such as Visual Studio, VCenter (VMware), Server environment, Microsoft Group Policy, etc.; enterprise networking basics; general systems management and networking; office equipment such as network cables, switches/routers, computers, security cameras, etc.; business Process improvement; specific and advanced technical skills in area of focus such as server administration reviews, data security.

Demonstrated skillsanalyzing and resolving system related issues; assisting with Help Desk calls; Server management (Virtual and File Servers); communicating with various internal and external departments; capacity planning; documenting system issues and resolutions; ensuring data integrity; backup and recovery; performing business analysis; prioritizing work and assigned tasks; providing technical expertise in a variety of areas such as computer installations, configuring and implementing PCs, peripheral devices, hardware, software applications, etc.; researching and resolving issues; assisting end-users with hardware and software related issues; troubleshooting; using judgment and discretion to determine when problem requires on-site visitation; user management and access control; writing functional specifications; oral and written communication; and customer service

MINIMUM TRAINING AND EXPERIENCE:

• Associate's degree in computer science or related field
• Three years of maintenance, troubleshooting, and repair experience in IT support
• Bachelor's degree in computer science preferred

LICENSING, CERTIFICATIONS, AND/OR OTHER SPECIAL REQUIREMENTS:

• Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.