Technology Consultant

Walker Information, Inc.; Indiana (PA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technology Consultant to enhance client experiences through expert management of the Qualtrics XM Platform. This role involves configuring solutions, managing projects, and ensuring clients derive maximum value from their investments. The ideal candidate will possess exceptional communication skills, the ability to juggle multiple projects, and a knack for nurturing client relationships. Join a diverse and inclusive team dedicated to delivering outstanding experiences and driving success for clients. If you are passionate about technology and client satisfaction, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree or relevant experience in a related field.
• Experience managing multiple projects and client relationships.

Responsibilities

• Become an expert on the Qualtrics XM Platform and related solutions.
• Manage multiple clients and ensure satisfaction and success.
• Train clients on the XM Platform and related solutions.

Skills

Exceptional communication skills

Project management

Client relationship management

Technical troubleshooting

Education

Bachelor’s degree in Business

Bachelor’s degree in Mathematics

Bachelor’s degree in Informatics

Bachelor’s degree in Psychology

Bachelor’s degree in Sociology

Tools

Qualtrics

Monday.com

SAP ByDesign

Job description

Job Details

Salary Range: Undisclosed

Description

Walker Overview
Walker is a full-service Experience Management (XM) firm. We believe everyone deserves an amazing experience. This is our purpose, and we fulfill it by providing the world’s leading brands with the services, guidance, and best practices needed to get the most from their XM programs.

Walker is located in Indianapolis, IN. Walker is intentional and mindful about creating a workforce of diverse people who are compensated fairly and are free to be their authentic selves. We know doing this will further enhance the experience our associates and customers have with our company.

POSITION SUMMARY:
The Technology Consultant’s activities include configuration and testing of solutions, assisting with survey programming, building dashboards, and platform integrations. The Consultant acts as the solution delivery project manager to ensure the project is completed according to agreed objectives, project plan, scope, budgeted effort and committed time frame. The key part of the role is to enable clients to quickly receive value from their purchased Qualtrics products.

RESPONSIBILITIES:
• Become an expert on the Qualtrics XM Platform and related solutions
• Play a pivotal role in nurturing and expanding our client relationships, ensuring their satisfaction and success.
• Identify opportunities for account expansion and upselling of services, demonstrating the value we can provide.
• Participate in total account management activities including but not limited to completing intake forms, change orders, SOW updates, etc.
• Solve complex technical implementations both independently and in a team environment
• Clearly communicate solutions back to clients through zoom and email
• Train and educate clients on specific and new aspects of the XM Platform and related solutions
• Create project scope by gathering technical requirements and understanding timelines and deliverables
• Serve as primary point of contact for clients during implementation and manage the project to completion
• Work with product and engineering teams to troubleshoot implementations
• Continually adapt and develop in-depth product knowledge and learn new technologies
• Other duties as assigned.

EDUCATION AND EXPERIENCE:
• Bachelor’s degree in Business, Mathematics, Informatics, Psychology, Sociology, or related field or relevant experience
• Experience managing multiple projects
• Previous experience working with Qualtrics, or similar customer/employee management platforms preferred

KNOWLEDGE, SKILLS AND ABILITIES:
• Exceptional communication and presentation skills to establish credibility with technical and non-technical stakeholders including executives
• Ability to manage multiple clients and prioritize daily tasks
• Previous experience with work operating systems and enterprise resource planning platforms helpful (Monday.com and SAP ByDesign preferred)

Walker is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Why work at Walker? https://walkerinfo.wistia.com/medias/wwmqw7ssw2
Learn more about the Walker DEI efforts: https://walkerinfo.com/diversity-equity-and-inclusion/
Perks and Benefits: https://walkerinfo.com/careers/

Qualifications

EDUCATION AND EXPERIENCE:
• Bachelor’s degree in Business, Mathematics, Informatics, Psychology, Sociology, or related field or relevant experience
• Experience managing multiple projects
• Previous experience working with Qualtrics or similar customer/employee management platforms preferred

KNOWLEDGE, SKILLS, AND ABILITIES:
• Exceptional communication and presentation skills to establish credibility with technical and non-technical stakeholders, including executives
• Ability to manage multiple clients and prioritize daily tasks
• Previous experience with work operating systems and enterprise resource planning platforms is helpful (Monday.com and SAP ByDesign preferred)