Lead Technical Program Manager

JPMorganChase; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorganChase in New York seeks a Lead Technical Program Manager to shape and execute a Workplace Technology strategy, steering AI-enabled transformations. You will translate complex challenges into actionable roadmaps, drive governance, measure outcomes, and influence senior leaders across cross-functional teams.

You will combine technology expertise with strategic thinking, financial acumen, and stakeholder management to align investments with business priorities and deliver sustainable

Qualifications

• 5+ years of experience leading complex technology programs in a large org.
• Strong stakeholder management and cross-functional collaboration skills.
• Proven ability to translate AI and analytics into strategic roadmaps.
• Excellent communication for executive audiences and governance forums.

Responsibilities

• Develops and executes the Workplace Technology strategic roadmap.
• Leads AI-enabled transformation initiatives across planning and reporting.
• Identifies opportunities to apply AI, automation, and analytics.
• Performs market research, benchmarking, and strategic analysis.
• Designs operating models, governance, and workforce capabilities.
• Builds business cases, funding strategies, and KPI dashboards.
• Analyzes portfolio performance and advises on investment optimization.
• Collaborates with engineering, product, Finance, and stakeholders.
• Establishes governance and oversight for AI-driven insights.
• Drives progress through governance forums and executive reviews.

Skills

Tech program management

Stakeholder management

AI enablement

Strategic planning

Executive communication

Tools

Vendor management

Job description

Job Description

Shape Workplace Technology strategy and lead AI-enabled transformation initiatives that improve workplace experience, organizational effectiveness, investment decisions, and business outcomes.

Description

As a Lead Technical Program Manager at JPMorganChase in Corporate Employee Platforms -Workplace Technology, you will shape and execute strategic priorities that transform how workplace technology is planned, delivered, and continuously improved across the firm. In this role you will combine technology expertise, strategic thinking, AI enablement, business transformation, and program leadership to translate complex challenges into actionable roadmaps and measurable outcomes. You will use enterprise-authorized AI capabilities, advanced analytics, market insights, and benchmarking, you will identify opportunities to modernize services, simplify processes, strengthen operating models, and improve decision-making. Using your strong analytical reasoning, financial acumen, and adaptability will enable you to navigate ambiguity, align investments to business priorities, and lead cross-functional initiatives through change. With advanced communication and stakeholder management abilities, you will influence senior leaders, build productive partnerships, and establish the governance, metrics, and execution discipline required to realize sustainable transformation outcomes.

Job Responsibilities

• Develops and executes the Workplace Technology strategic roadmap, translating business priorities, employee needs, technology trends, and organizational challenges into actionable strategies, investment priorities, and transformation plans


• Leads AI-enabled business transformation initiatives that improve planning, decision-making, executive reporting, operational efficiency, service delivery, and workplace experiences


• Identifies and evaluates opportunities to apply enterprise-authorized AI, automation, advanced analytics, and emerging technologies across Workplace Technology processes, products, and services


• Conducts business assessments, market research, benchmarking, scenario analysis, and strategic analysis to identify opportunities, challenge existing approaches, and inform leadership decisions


• Designs and improves operating models, governance, processes, workforce capabilities, and ways of working to strengthen organizational effectiveness, accountability, and execution


• Develops business cases, investment recommendations, funding strategies, forecasts, benefits-realization frameworks, key performance indicators, and executive reporting to support strategic prioritization


• Analyzes portfolio performance, strategic alignment, risks, dependencies, financial considerations, and transformation outcomes, using data-driven insights to recommend corrective actions and optimize investments


• Collaborates with engineering, product, Workplace Technology, Employee Platforms, Global Real Estate, Finance, and business stakeholders to align strategies, roadmaps, and enterprise priorities


• Builds strong stakeholder relationships and influences senior-level decision-making through structured recommendations, executive presentations, strategic communications, and compelling business narratives


• Establishes appropriate validation, governance, risk management, and human oversight for AI-generated insights and AI-enabled processes, ensuring responsible use and sound business judgment


• Monitors progress against strategic objectives and transformation goals, driving governance forums, operating reviews, benefits realization, process simplification, standardization, transparency, and continuous improvement

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization


• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients


• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services


• Proven experience developing strategies, strategic roadmaps, transformation plans, and actionable recommendations within complex technology organizations


• Demonstrated ability to lead cross-functional business transformation initiatives involving operating models, governance, process improvement, organizational effectiveness, or service delivery


• Experience utilizing enterprise-authorized AI capabilities, automation, and advanced analytics to support planning, analysis, reporting, decision-making, and operational improvement


• Ability to validate AI-generated insights and recommendations, establish appropriate governance and human oversight, and apply sound business judgment


• Strong analytical and problem-solving skills, including business assessment, benchmarking, scenario analysis, portfolio analysis, and translation of complex data into actionable insights


• Financial acumen with experience developing business cases, forecasts, budget plans, funding strategies, investment recommendations, and benefits-realization frameworks


• Exceptional written and verbal communication skills, including executive-level presentations, strategic communications, and storytelling that translate complex topics into clear recommendations


• Proven ability to manage multiple strategic priorities, risks, dependencies, stakeholders, and transformation initiatives through ambiguity and change

Preferred Qualifications, Capabilities, And Skills

• Experience in Workplace Technology, Employee Experience or Technology Strategy


• Experience in management consulting, corporate strategy, technology strategy, business transformation, organizational effectiveness, or operating-model design


• Experience shaping and scaling AI-enabled transformation, automation, analytics, or digital workplace initiatives in a global, highly matrixed organization


• Familiarity with device lifecycle management, workplace modernization, collaboration technologies, workplace infrastructure, employee productivity solutions, or large-scale global transformation programs

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.