Technology & Automation Director: Automate, Optimize, Scale

PSA Security; Westminster (CO); On-site; USD 155,000 - 175,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Tuition reimbursement

Paid parental leave

PTO

Job summary

PSA Security, based in Westminster, Colorado, seeks a Director of Technology & Automation to drive strategic technology initiatives, optimize core systems, and lead a small IT team. The role focuses on practical applications of tech to improve efficiency, data insights, and member experience, balancing strategic direction with hands-on delivery.

The ideal candidate will have deep ERP/CRM expertise, a track record of process improvements, and experience implementing automation across workflows.

Qualifications

• 7–12 years of progressive IT or technology leadership experience.
• Strong experience with ERP/CRM systems and business operations.
• Demonstrated ability to improve processes through technology.
• Experience implementing automation or workflow improvements.
• Ability to operate both strategically and hands-on.

Responsibilities

• Develop and maintain a practical technology roadmap aligned to business priorities.
• Partner with executive leadership to recommend technology solutions that improve efficiency and member experience.
• Evaluate build vs. buy decisions with a focus on ROI and speed to value.
• Own and optimize all core business systems (ERP, CRM, webstore).
• Improve system integration and eliminate manual processes.
• Ensure systems are scalable and reliable for company growth.
• Improve reporting capabilities across sales, operations, and leadership.
• Support development of pricing and vendor data insights.
• Promote data-driven decision making across departments.
• Identify and implement automation across key workflows (quoting, order processing, communication).
• Leverage AI and emerging tools to reduce manual work and improve speed/accuracy.
• Continuously evaluate opportunities to streamline operations.
• Enhance digital tools and platforms used by PSA members.
• Improve usability, adoption, and overall member experience.
• Support new technology-driven services aligned with member needs.
• Collaborate with internal stakeholders to evaluate technology partners.
• Ensure PSA leverages best-fit vendor solutions without unnecessary complexity.
• Maintain strong, value-oriented vendor relationships.
• Lead and develop a small, high-performing technology team.
• Prioritize work based on business impact.
• Ensure accountability and execution across all initiatives.
• Oversee cybersecurity measures appropriate for company size and risk profile.
• Ensure systems and data protection without overengineering.
• Maintain compliance with standard industry practices.

Skills

IT leadership

ERP/CRM experience

Process improvement

Automation experience

Strategic thinking

Hands-on

Tools

ERP systems

CRM systems

Job description

PSA Security, based in Westminster, Colorado, seeks a Director of Technology & Automation to drive strategic technology initiatives, optimize core systems, and lead a small IT team. The role focuses on practical applications of tech to improve efficiency, data insights, and member experience, balancing strategic direction with hands-on delivery.

The ideal candidate will have deep ERP/CRM expertise, a track record of process improvements, and experience implementing automation across workflows.