Director of Technology & Automation

PSA Security; Westminster (CO); On-site; USD 155,000 - 175,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Tuition reimbursement

Paid parental leave

PTO

Job summary

PSA Security, based in Westminster, Colorado, seeks a Director of Technology & Automation to drive strategic technology initiatives, optimize core systems, and lead a small IT team. The role focuses on practical applications of tech to improve efficiency, data insights, and member experience, balancing strategic direction with hands-on delivery.

The ideal candidate will have deep ERP/CRM expertise, a track record of process improvements, and experience implementing automation across workflows.

Qualifications

• 7–12 years of progressive IT or technology leadership experience.
• Strong experience with ERP/CRM systems and business operations.
• Demonstrated ability to improve processes through technology.
• Experience implementing automation or workflow improvements.
• Ability to operate both strategically and hands-on.

Responsibilities

• Develop and maintain a practical technology roadmap aligned to business priorities.
• Partner with executive leadership to recommend technology solutions that improve efficiency and member experience.
• Evaluate build vs. buy decisions with a focus on ROI and speed to value.
• Own and optimize all core business systems (ERP, CRM, webstore).
• Improve system integration and eliminate manual processes.
• Ensure systems are scalable and reliable for company growth.
• Improve reporting capabilities across sales, operations, and leadership.
• Support development of pricing and vendor data insights.
• Promote data-driven decision making across departments.
• Identify and implement automation across key workflows (quoting, order processing, communication).
• Leverage AI and emerging tools to reduce manual work and improve speed/accuracy.
• Continuously evaluate opportunities to streamline operations.
• Enhance digital tools and platforms used by PSA members.
• Improve usability, adoption, and overall member experience.
• Support new technology-driven services aligned with member needs.
• Collaborate with internal stakeholders to evaluate technology partners.
• Ensure PSA leverages best-fit vendor solutions without unnecessary complexity.
• Maintain strong, value-oriented vendor relationships.
• Lead and develop a small, high-performing technology team.
• Prioritize work based on business impact.
• Ensure accountability and execution across all initiatives.
• Oversee cybersecurity measures appropriate for company size and risk profile.
• Ensure systems and data protection without overengineering.
• Maintain compliance with standard industry practices.

Skills

IT leadership

ERP/CRM experience

Process improvement

Automation experience

Strategic thinking

Hands-on

Tools

ERP systems

CRM systems

Job description

At PSA Security, culture isn’t just a buzzword, it’s who we are. We’re a close-knit team who live out our core values of passion, integrity, boldness, and service every day. You’ll find us celebrating one another with quarterly and yearly awards, enjoying complimentary Friday lunches (and the occasional breakfast or dessert spread), and coming together for potlucks and community service projects like building 100+ backpacks each summer for students in need or hosting a holiday canned food drive. Halloween is our biggest holiday—our legendary costume competition gets fierce— and our office vibe is laid back, collaborative, and empowering. We encourage tough questions, bold ideas, and genuine connections. We also take care of our people with a competitive salary and comprehensive compensation package that includes medical, dental, vision, 401(k) with match and safe-harbor contribution, tuition reimbursement, paid parental leave, and PTO. If you’re looking for more than just a job—and want to be part of a team where you’re seen, celebrated, and supported—you belong at PSA!

Job Summary

Professional Security Alliance, Inc. dba PSA, The PSA Network, and Edge, located in Westminster, Colorado, is the world’s largest systems integrator consortium. We are seeking a Director of Technology & Automation to lead and execute technology initiatives that directly improve operational efficiency, enhance member value, and support business growth. This role focuses on the practical application of technology to drive measurable business outcomes through system optimization, workflow automation, process improvement, and scalable technology solutions.

The ideal candidate is a hands‑on leader who can both establish direction and deliver results, while also leading and developing the IT team. This position combines strategic prioritization with operational execution, ensuring technology investments are cost‑effective, scalable, and aligned with organizational objectives. Working across departments, the Director of Technology & Automation will identify opportunities to improve technology processes, integrate systems, leverage data more effectively, and implement automation that increases efficiency for both PSA employees and members.

Salary Range: $155,000 to $175,000

KEY RESPONSIBILITIES

Technology Planning & Execution

• Develop and maintain a practical technology roadmap aligned to business priorities
• Partner with executive leadership to recommend technology solutions that improve efficiency and member experience
• Evaluate build vs. buy decisions with a strong focus on ROI and speed to value

Systems & Infrastructure

• Own and optimize all core business systems (ERP, CRM, webstore)
• Improve system integration and eliminate manual processes
• Ensure systems are scalable and reliable for continued company growth

Data, Reporting & Analytics

• Improve reporting capabilities across sales, operations, and leadership
• Support development of pricing and vendor data insights
• Promote data-driven decision making across departments

Automation & Process Improvement

• Identify and implement automation across key workflows (quoting, order processing, communication)
• Leverage AI and emerging tools to reduce manual work and improve speed/accuracy
• Continuously evaluate opportunities to streamline operations

Member-Facing Technology

• Enhance digital tools and platforms used by PSA members
• Improve usability, adoption, and overall member experience
• Support new technology-driven services aligned with member needs

Vendor & Partner Management

• Collaborate with internal stakeholders to evaluate technology partners
• Ensure PSA leverages best‑fit vendor solutions without unnecessary complexity
• Maintain strong, value‑oriented vendor relationships

Team Leadership

• Lead and develop a small, high‑performing technology team (internal and external resources)
• Prioritize work based on business impact
• Ensure accountability and execution across all initiatives

Security & Risk Management

• Oversee cybersecurity measures appropriate for company size and risk profile
• Ensure systems and data protection without overengineering
• Maintain compliance with standard industry practices

KEY PERFORMANCE INDICATORS (KPIs)

• Reduction in manual processes
• Improved operational efficiency
• Increased system adoption and satisfaction
• Faster quote-to-order cycle times
• Measurable ROI on technology investments
• Successful implementation of automation initiatives

  EXPERIENCE REQUIREMENTS

  Required

  • 7–12 years of progressive IT or technology leadership experience
  • Strong experience with ERP/CRM systems and business operations
  • Demonstrated ability to improve processes through technology
  • Experience implementing automation or workflow improvements
  • Ability to operate both strategically and hands‑on

  Preferred

  • Experience in distribution, buying groups, or cooperative models
  • Exposure to pricing or multi‑vendor environments
  • Experience in small-to-mid‑sized organizations

  LEADERSHIP PROFILE

  • Pragmatic and execution-focused
  • Strong business acumen (understands revenue/margin impact)
  • Resourceful and efficient
  • Clear communicator between technical and business teams

    Compensation & Benefits

    Competitive compensation including base salary, performance bonus, and full benefits package.

    Position Type / Expected Hours of Work

    Some flexibility is allowed, but employees must generally be available during core business of 8-5PM MT.

    Physical Requirements

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Additional Information

    This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by management. Management has the right to add to, revise, or delete information in this job description.

    This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

    About PSA Security

    PSA is the world’s largest systems integrator consortium made up of the most progressive security and audio‑visual systems integrators in North America. Combined, PSA members boasts over 500 branch locations, employ over 13,500 industry professionals and are responsible for over $4.5 billion annually in security, fire, life safety and pro audio‑visual installations.

    PSA’s mission is to elevate the industries we serve by providing owners and members exceptional education, networking, services and connections with technology partners. PSA brings this mission to life by partnering with industry‑leading product and solution providers, delivering unparalleled education and training programs and by offering a variety of distinctive services that can enhance any company’s operations.

    The PSA Network elevates the industries we serve by providing members exceptional education, networking, services, and connections with technology partners. Be the rising tide!