Technology Account Partner - North America

Quantexa; Jersey City (NJ); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Company bonus

100% 401K match up to 5%

Comprehensive benefits coverage

Competitive annual leave and parental leave

Work from Anywhere Scheme

Continuous Training and Development

Well-being benefits

Employee Referral Program

Team Social Budget

Job summary

Quantexa is seeking a Customer Success role to empower clients by leveraging data-driven insights. You will engage with customers to ensure the effective deployment and adoption of Quantexa's platform, drive value realization, and foster relationships through governance. This position emphasizes collaboration across teams while delivering business value and technical expertise.

Qualifications

• The role requires understanding customer needs and implementing strategic roadmaps.
• Expertise in data management or related technology fields is essential.
• Experience in building client relationships and consultative skills is necessary.

Responsibilities

• Advise on customer data to drive insights from the Quantexa solution.
• Work closely with teams to ensure effective project delivery and adherence to blueprints.
• Maintain customer relationships through strong governance and reviews.

Skills

Customer Focus

Technology Expertise

Relationship Management

Consultative Approach

Team Player

Education

Significant experience in a Customer Success role

Job description

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What We're All About

We find, when we come together in the pursuit of excellence, great things happen. And that's how we do things at Quantexa - together. Our business is data, but our culture is collective. We're about growth - but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work across continents and time zones, but that doesn't stop us from collaborating. We're connected. We celebrate our successes together, and we unite to tackle the challenges. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all.

What We're All About

We find, when we come together in the pursuit of excellence, great things happen. And that's how we do things at Quantexa - together. Our business is data, but our culture is collective. We're about growth - but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work across continents and time zones, but that doesn't stop us from collaborating. We're connected. We celebrate our successes together, and we unite to tackle the challenges. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all.

At Q, we're looking for people who share that vision. People like you.


The opportunity


What You Will Be Doing:

• Advising on the power of data, you'll understand the power of the customer's data and how the Quantexa solution can drive insights and actions from it
• You will understand key deployment options and decisions and steer customers and internal teams to deliver the right solution for the problem
• You'll advise the customer on the direction of the Quantexa platform and how it can enable sustained and added business value.
• You'll work closely with sales and the customer to define the future-looking roadmap and vision for decision intelligence.
• You will work closely with product and delivery at Quantexa to ensure adherence to Blueprints, expected value realisation through project and proving stages, scoping and setting up projects for success.
• You will make sure that the Quantexa platform is adopted operationally.
• You will drive and own governance and relationships through strong quarterly business reviews
• You will ensure customers renew their relationship with Quantexa.
  
  
  

Requirements


What you'll bring.

• Customer Focus: Your dedication to understanding customer needs is paramount. You consistently align with the core problems at hand, ensuring you grasp both the broader picture and the intricate details. You communicate effectively with senior level business and technology customers and convey confidence in sharing your perspectives. You are adept at helping customers define a strategic roadmap that enables them to realize the value of their Quantexa products.
• Technology Expertise: You will understand data or specialise in one of our solution domains, including data management, financial crime, risk management, fraud detection or customer intelligence. You have platform implementation experience and understand the challenges faced by customers.
• Relationship Management: You have experience working with clients and an aptitude for fostering and nurturing professional relationships. Customers should feel assured of your dedication, viewing you as their primary point of contact and trusted advisor
• Consultative Approach: With an analytical mindset, you evaluate challenges from various perspectives. Collaborative in nature, you work alongside customers and internal teams to delineate and implement the most effective solutions. You have experience in a consulting role and are comfortable working with internal teams and customers to bring value.
• You'll be a Team Player internally across Quantexa teams and externally, building strong relationships is core as we are better as a team.
  
  
  

Minimum Requirements.

• Significant experience in a Customer Success role or similar consulting services experience
• Enterprise software/services selling and implementation/delivery skills
• Demonstrated credible product, technology or industry expertise within your assigned industry segment.
• Ability to develop and maintain relationships at the executive level
• Ability to travel as needed
• Location preference: New York, Massachusetts, New Jersey, Connecticut, Delaware, Virginia, North Carolina, District of Columbia
  
  
  

Benefits


Our perks and quirks.

What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.

We offer:

• $150,000 - $200,000 (the salary on offer will be based on a number of factors, including location, experience, and role responsibilities)
• Company bonus
• 100% 401K match up to 5%
• Comprehensive benefits coverage, including mental health support, fitness reimbursements, and financial well-being
• Tax-advantageous benefits, such as commuter benefits, healthcare, and dependent care
• Competitive annual leave, parental leave, PTO, and observed holidays
• Well-being benefits, such as the Calm App and Wellbeing 1/2 days off ️
• Continuous Training and Development, including access to Udemy Business
• Work from Anywhere Scheme: Spend up to 2 months working outside of your country of employment over a rolling 12-month period
• Employee Referral Program
• Team Social Budget & Company-wide Socials
  
  
  

Our mission.

We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start-up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future.

It's All About You.

It's important to us that you feel welcome, valued, and respected. After all, it's your individuality and passion for what you do that will make you Q. We see that - which is why we're proud to be an Equal Opportunity Employer. We've created and will continue to improve our inclusive and diverse work environment. Regardless of your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity or ableness - whoever you are - if you are a passionate, curious, and caring human being who wants to push the boundaries of what's possible, then we want to hear from you.

start. don't stop - Apply

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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