Technolgy Support Specialist

Bishop-Wisecarver; Pittsburg (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Incentive bonus plan

Benefits package

401(k) retirement plan

Uncapped flexible time-off

Job summary

Bishop-Wisecarver, in Pittsburg, CA, seeks a hands-on Technology Support Specialist to deliver end-user IT support, administer Microsoft 365, deploy workstations, and manage devices. The role focuses on end-user support, device management, and troubleshooting across the business.

The ideal candidate enjoys solving technical problems, delivering outstanding customer service, and continuously improving the employee technology experience. This is an on-site role at our Pittsburg, CA facility.

Qualifications

• Experience administering Microsoft 365 environments.
• Strong troubleshooting skills for Windows PCs and laptops.
• Experience with Microsoft Entra ID and Active Directory user administration.
• Experience imaging and deploying Windows workstations.
• Familiarity with endpoint management and device deployment.
• Experience with ticketing systems such as Zendesk, Jira Service Management, or ServiceNow.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests.
• Experience documenting procedures and knowledge articles.
• Experience with PowerShell or automation tools is a plus.
• Basic networking fundamentals (DNS, DHCP, TCP/IP) preferred.

Responsibilities

• Serve as the primary point of contact for employee IT support requests through Zendesk.
• Troubleshoot hardware, software, Microsoft 365, printer, and connectivity issues.
• Manage onboarding/offboarding tasks, including new hire orientations.
• Provide remote support using Splashtop.
• Support conference room AV systems and meeting technology.
• Maintain documentation of issues and resolutions.
• Deliver exceptional customer service while meeting ticket response goals.
• Coordinate with technology vendors and support visitor management, security systems, and digital signage.

Skills

Microsoft 365 administration

Zendesk ticketing

Windows troubleshooting

Device management

PowerShell or automation

Networking basics

Customer service

Tools

Zendesk

Jira Service Management

ServiceNow

Splashtop

Meraki MDM

Asset Panda

Job description

For over 75 years, Bishop-Wisecarver has been a WBENC certified, woman-owned company. From major manufacturers to innovative start-ups, we've been the go-to source for cutting-edge solutions in linear and rotary motion.

At Bishop-Wisecarver (BW), we're not just selling products – we're helping our customers with expert guidance on customized solution development and product selection that ensures the right design for your problem, providing documentation, design assumptions, and solution requirements.

Join our vibrant BW family, where every voice matters and each member makes a meaningful impact! At BW, we pride ourselves on our inclusive culture, where transparency is critical and your input shapes our business direction. If you desire a career where your name is known and your opinions are valued, then look no further – BW is the place for you!

To learn more about BW, please visit us at: https://www.bwc.com/

Now, let's talk about the role itself. BW is looking for a hands-on Technology Support Specialist to provide exceptional technical support to employees while ensuring reliable day-to-day operation of our workplace technology. This role is focused on end-user support, Microsoft 365 administration, workstation deployment, device management, and troubleshooting across our business. The ideal candidate enjoys solving technical problems, delivering outstanding customer service, and continuously improving the employee technology experience.

This is an on-site role based at our Pittsburg, CA facility.

Step into the dynamic role we're offering with a variety of exciting responsibilities:

• Serve as the primary point of contact for employee IT support requests through Zendesk.
• Troubleshoot hardware, software, Microsoft 365, printer, and connectivity issues.
• Manage onboarding/offboarding tasks, including new hire orientations.
• Provide remote support using Splashtop.
• Support conference room AV systems and meeting technology.
• Maintain documentation of issues and resolutions.
• Deliver exceptional customer service while meeting ticket response goals.

Microsoft 365 Administration

• Administer Microsoft 365 including Outlook, Teams, OneDrive, SharePoint, Office applications, and Microsoft Defender.
• Manage user accounts, licenses, and permissions.
• Support Microsoft Entra ID and Active Directory user administration.
• Assist with security policies and best practices.
• Support collaboration tools and employee productivity.

Workstation Deployment & Device Management

• Configure, image, deploy, and maintain Windows workstations.
• Manage workstation inventory using AssetPanda.
• Administer endpoint protection.
• Manage mobile devices through Meraki MDM.

Employee Technology Support

• Provision and deprovision employee accounts and equipment.
• Prepare computers for new hires.
• Conduct IT onboarding sessions.
• Maintain technology standards throughout the employee lifecycle.

Technology Operations

• Document IT procedures and knowledge base articles.
• Coordinate with technology vendors.
• Support visitor management, security systems, digital signage, and other business applications.
• Participate in technology improvement initiatives and automation projects.
• Assist with networking, server, and infrastructure troubleshooting as needed.

Check out our Wishlist for the ideal candidate:

• Experience administering Microsoft 365 environments.
• Strong troubleshooting skills for Windows PCs and laptops.
• Experience with Microsoft Entra ID and Active Directory user administration.
• Experience imaging and deploying Windows workstations.
• Familiarity with endpoint management and device deployment.
• Experience with ticketing systems such as Zendesk, Jira Service Management, or ServiceNow.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests.
• Experience documenting procedures and knowledge articles.
• Experience with PowerShell or automation tools is a plus.
• Basic networking fundamentals (DNS, DHCP, TCP/IP) preferred.
• Experience supporting Windows Server environments is a plus but not required.
• This role requires full-time on-site presence at our Pittsburg, CA facility.

What BW brings to the table:

• Competitive base salary with incentive bonus plan
• Enjoy a great benefit package, complete with a generous contribution from BW.
• Uncapped flexible time-off policy – take the time you need when you need it.
• Support your financial future with our 401(k) safe-harbor match and profit-sharing opportunities.
• Immerse yourself in our values-driven, down-to-earth culture that celebrates teamwork and goes the extra mile to deliver exceptional service to our customers.
• Ready to dive into a workplace that's more than just a job? Come join us at BW, where every day is an adventure!

At BW, we're proud to be an equal opportunity employer. We celebrate diversity and welcome everyone, regardless of race, creed, color, religious belief, sex, age, sexual orientation, national origin, ancestry, marital status, physical or mental handicap, veteran status, or any other protected basis under Federal, State, or local law or ordinance. Join us in creating an inclusive and supportive workplace where everyone can thrive.

Notes:

• There is no paid relocation for this position
• Applicants must be able to work in the US without sponsorship