Techno-Functional Senior BA - Secret Clearance

RCG, Inc.; Tysons (VA); Hybrid; USD 126,000 - 154,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

RCG, Inc. is seeking a Senior Business Analyst (Techno-Functional) to support a federal financial regulatory agency in Tysons, VA.

This on-site role bridges business operations and technology teams, driving service excellence through process analysis, workflow optimization, QA, training, knowledge management, and continuous improvement initiatives. The ideal candidate will blend business analysis with operational excellence and technical acumen to evaluate processes, identify improvements,

Qualifications

• Active Secret Clearance required; 5+ years as a Business Analyst or similar.
• Experience in banking/financial services or regulatory environments.
• Hands-on Salesforce experience with workflows, dashboards, reporting.
• Bachelor’s degree in IT, Business, Finance, Information Systems, or related field; or equivalent experience.

Responsibilities

• Analyze business operations and service delivery to identify improvement opportunities.
• Lead QA activities across service desk and customer support.
• Perform root cause analyses and define corrective actions.
• Gather and validate business, functional, and operational requirements.
• Design and optimize workflows, SOPs, and business processes.
• Develop dashboards, reports, and metrics for data-driven decisions.
• Coordinate between stakeholders, operations, and IT teams.
• Create and maintain knowledge management docs and training materials.

Skills

Active Secret Clearance

Financial services experience

Salesforce experience

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

RCG, Inc. is seeking a Senior Business Analyst (Techno-Functional) to support a federal financial regulatory agency in Tysons, VA.

This on-site role bridges business operations and technology teams, driving service excellence through process analysis, workflow optimization, QA, training, knowledge management, and continuous improvement initiatives. The ideal candidate will blend business analysis with operational excellence and technical acumen to evaluate processes, identify improvements,