Data Center Operations Team Lead (Top-Secret ONLY)

RCG, Inc.; Washington (District of Columbia); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (401k, IRA)

Life Insurance

Paid Time Off

Disability (Short/Long Term)

Training & Development

Wellness Resources

Job summary

RCG, Inc. is seeking an experienced Data Center Operations Team Lead in Washington, DC. This full-time, on-site role oversees Tier 3 Service Desk and Data Center operations, ensuring availability, security, and performance of critical infrastructure.

A Top-Secret clearance is required and employment is contingent on government approvals. The candidate will lead daily and after-hours operations, coordinate hardware and OS upgrades, and monitor metrics for the Program Manager, while maintaining

Qualifications

• Active Top-Secret clearance required.
• 8+ years of hands-on IT experience including at least 3 years in a technical lead or team lead role.
• Experience supporting enterprise IT and/or Data Center operations.

Responsibilities

• Serve as the Government's daily and after-hours point of contact for overall management and coordination of work under the task.
• Lead Tier 3 Service Desk and Data Center support.
• Provide operational reports, status updates, and performance metrics to the Program Manager.
• Coordinate and support hardware and OS upgrades.
• Manage data distribution and storage activities; oversee backup processes.
• Implement and maintain physical and logical security measures to protect the Data Center.
• Provide daily Tier 3 IT Data Center operations and administration services (systems administration, monitoring, change/configuration management, release management, provisioning, security)
• Support Data Center communications infrastructure and hardware (switches, routers, servers, SAN, firewalls, VPN)

Skills

Team leadership

Tier 3 support

Customer service

English communication

IT operations

Tools

VPN technologies

Firewalls

SAN storage

Switches/routers

IDS/IPS

Job description

Data Center Operations Team Lead

Location: Washington, DC - Full-Time, On-Site
Salary Range: $130,000 - $140,000 annually
Clearance Requirement: Active Top-Secret Clearance
Employment Type: Full-Time

Who We Are

At RCG, Inc., we're more than just a federal contracting company - we're a team of innovators, problem-solvers, and collaborators. Proudly Certified as a Great Place to Work 4 years in a row, we are committed to building a culture where people can grow, contribute, and thrive while supporting meaningful government missions.

The Opportunity

RCG is seeking an experienced Data Center Operations Team Lead to support an ongoing federal government contract in Washington, DC. This position serves as the primary point of contact for the daily and after-hours coordination of Data Center Operations activities and provides leadership for Tier 3 Service Desk and Data Center support. The successful candidate will oversee critical infrastructure operations, coordinate technical activities, provide operational metrics, and help ensure the availability, security, and performance of the Data Center environment.

Please note: Due to the secure nature of this government agency, candidates must be U.S. citizens and must possess a current and active Top-Secret clearance. The successful candidate will receive a contingent offer based on completion of the required government background and suitability process. This process may take several weeks, and employment cannot begin until all required government approvals have been successfully completed.

What You'll Do

As the Data Center Operations Team Lead, you will:

• Serve as the Government's daily and after-hours point of contact for the overall management and coordination of work performed under the assigned task.
• Serve as the lead for Tier 3 Service Desk support.
• Provide operational reports, status updates, and performance metrics to the Program Manager or Deputy Program Manager.
• Concurrently serve as Service Desk Key Personnel when required.
• Coordinate and support hardware and operating system upgrades.
• Manage data distribution and storage activities.
• Oversee backup processes and support emergency planning and disaster recovery operations.
• Provide elevated technical support and escalation assistance for complex issues.
• Implement and maintain physical and logical security measures designed to protect the Data Center environment.
• Support the creation, enforcement, and monitoring of government policies and procedures within the Data Center.
• Provide daily Tier 3 IT Data Center operations and administration services, including:
• Systems administration and monitoring
• Change and configuration management
• Release management
• Provisioning
• Security administration
• Performance monitoring and capacity planning
• Incident response
• Disaster recovery
• Support shared Data Center communications infrastructure and hardware, including:
• Switches and routers
• Servers
• Printers and tape devices
• Storage Area Networks (SAN)
• Firewalls
• IDS/IPS technologies
• VPN technologies
• Related equipment connected to the Data Center Operations environment

Requirements

What We're Looking For

• Current and active Top-Secret clearance is required.
• 8+ years of hands-on IT experience, including at least 3 years in a technical lead or team lead role.
• Demonstrated experience supporting enterprise IT and/or Data Center operations.
• Experience providing advanced or Tier 3 technical support.
• Strong customer service and interpersonal skills, with a demonstrated ability to work effectively within a team environment.
• Excellent verbal and written communication skills in English.
• Professional and courteous communication style when interacting with customers, team members, and government stakeholders.
• Strong administrative and organizational skills with the ability to manage multiple priorities efficiently.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on race, color, religion, sex, sexual orientation, gender identity, or national origin.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources