Techno-Functional Lead: Time & Attendance Support

The Hackett; Town of Florida (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading consulting firm in New York seeks a team lead to provide production support for Workforce Software modules: Time, Scheduling, and Attendance. The successful candidate will manage incoming tickets, mentor support staff, and ensure high-quality communication with clients. Ideal applicants should have over 8 years of relevant experience, strong leadership abilities, and an understanding of job scheduling features. Candidates will work closely with global teams, requiring excellent problem-solving and communication skills.

Qualifications

• 8+ years of experience in Workforce Software modules: Time, Scheduling, and Attendance.
• Proven track record in production support and ticket resolution.
• Strong understanding of job scheduling features and security protocols.

Responsibilities

• Manage and assign incoming support tickets for the global team.
• Provide technical solutions and impact analysis for release updates.
• Mentor and grow support staff while maintaining support quality.

Skills

WFS implementation and/or support experience

Effective communication skills

Project management

Ability to mentor and train

Job description

A leading consulting firm in New York seeks a team lead to provide production support for Workforce Software modules: Time, Scheduling, and Attendance. The successful candidate will manage incoming tickets, mentor support staff, and ensure high-quality communication with clients. Ideal applicants should have over 8 years of relevant experience, strong leadership abilities, and an understanding of job scheduling features. Candidates will work closely with global teams, requiring excellent problem-solving and communication skills.