Techno Functional Lead Salesforce (Multi-Cloud)

Tata Consultancy Services; Nashville (TN); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Parental Leaves

Job summary

Tata Consultancy Services in Nashville seeks a Senior Techno-Functional Lead with hands-on Salesforce expertise to design scalable enterprise solutions across Salesforce Cloud. You will contribute to architecture, complex custom development, integrations, and performance optimization while mentoring teams.

The role requires strong technical and functional knowledge, with experience across Sales Cloud, Service Cloud, and CRM Analytics, plus governance and stakeholder collaboration.

Qualifications

• Extensive hands-on experience across Salesforce Cloud solutions and enterprise design.
• Experience designing scalable enterprise solutions on Salesforce platform.

Responsibilities

• Onsite-Offshore Co-ordination, Mentorship and Trainings
• SMEs, Business and Client meetings
• Enhancement dashboard management
• Project/Production Support Activities (Sustainment/CD)
• Stakeholder Communication and Collaboration
• Continuous Improvement and Innovation
• Risk/Issues/Triage Management and Strategies

Skills

Salesforce Development

Apex

Lightning Web Components

Aura Components

Visualforce

SOQL / SOSL

Flow

Triggers & Frameworks

Process Automation

Sales Cloud

Service Cloud

CRM Analytics

Platform Developer I

Certifications (Preferred)

Tools

Copado

Gearset

Jira

Github Copilot

Job description

• We are seeking an experienced Senior Techno Functional Lead role with strong hands‑on expertise across multiple Salesforce Cloud solutions.
• The ideal candidate will have good technical & functional knowledge, and proven experience designing scalable enterprise solutions on the Salesforce platform.
• This role involves Enhance dashboard management, Salesforce advanced administration knowledge, solution architecture support, complex custom development, integrations, performance optimization, and technical mentorship.

Job Description

Must Have Technical/Functional Skills

• Support Lead, Salesforce Sales Cloud, Service cloud, Apex, LWC, CRM A

Roles & Responsibilities

• We are seeking an experienced Senior Techno Functional Lead role with strong hands‑on expertise across multiple Salesforce Cloud solutions.
• The ideal candidate will have good technical & functional knowledge, and proven experience designing scalable enterprise solutions on the Salesforce platform.
• This role involves Enhance dashboard management, Salesforce advanced administration knowledge, solution architecture support, complex custom development, integrations, performance optimization, and technical mentorship.

Key Responsibilities

• Onsite-Offshore Co-ordination, Mentorship and Trainings
• SMEs, Business and Client meetings
• Enhancement dashboard management
• Project/Production Support Activities (Sustainment/CD)
• Stakeholder Communication and Collaboration
• Continuous Improvement and Innovation
• Risk/Issues/Triage Management and Strategies

Salesforce Cloud Expertise Required

• Strong experience in most/all of the following:
• Sales Cloud
• Service Cloud
• Experience Cloud (Communities)
• CRM Analytics (Preferred)

Technical Skills (Must-Have)

• Salesforce Development
• Apex (advanced)
• Lightning Web Components (LWC)
• Aura Components
• Visualforce
• SOQL / SOSL
• Batch Apex, Queueable, Future methods
• Platform Events
• Flow (record-triggered & screen flows)
• Triggers & Trigger Frameworks
• Custom Metadata & Settings

Functional Skills (Must-Have)

• Salesforce Administration
• Process Automation (Flows, approval process etc.)
• Enhancement Dashboard management with Sprint user stories.
• DevOps & AI Tools
• Copado / Gearset (preferred)
• Jira / Agile methodology
• Github Copilot
• Certifications (Preferred)
• Salesforce Platform Developer I
• Salesforce Administrator
• Sales Cloud / Service Cloud Consultant
• Soft Skills
• Strong analytical and problem-solving skills
• Excellent communication skills
• Ability to work independently and lead initiatives
• Stakeholder management experience
• Agile/Scrum experience

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range-$140,000-$160,000 a year