Technician, Transportation Quality Support

Vance Coordinator; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Charlotte-Mecklenburg Schools is seeking a Transportation Quality Support Technician to assist with transportation information and quality customer service for district staff, parents, and the public in Charlotte, NC. The role involves daily operational tasks, research, analysis, and responding to transportation questions while following local, state, and federal guidelines.

Fluency in Spanish is preferred.

Qualifications

• High school diploma or GED required.
• Minimum of two (2) years of related experience required.
• Fluency in Spanish is preferred.
• Equivalent combination of education and experience.

Responsibilities

• Adhere to all state, federal, and local laws, policies, and procedures.
• Provide accurate, timely, and comprehensive information to parents, district staff, and the public.
• Maintain records and prepare reports.
• Assist with the data collection for GPS software as well as any other technology used within the department.
• Serve as a conduit between the CMS transportation department and the general public.

Skills

Customer service

Data entry

Bilingual Spanish (preferred)

Education

High school diploma or GED

Tools

GPS software

Job description

Technician, Transportation Quality Support

Charlotte-Mecklenburg Schools

Charlotte-Mecklenburg Schools - Charlotte, North Carolina Open in Google Maps

Job Details

Job ID: 5896279

Application Deadline: Aug 29, 2026 4:59 AM (UTC)

Posted: Aug 20, 2026 12:00 AM (UTC)

Starting Date: Immediately

Job Description

General Definition of Work

The transportation quality support technician, under general supervision, performs clerical work with minimal decision-making discretion providing transportation-specific information and quality customer service to district staff, parents, and the public. Position assists the area office with daily operational tasks including research, analysis, and response to customers’ transportation questions, issues, and concerns within established local, state and federal laws and guidelines. Employee performs district-level work to carry out Board of Education policies under the direction of the Area Transportation Manager.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Ensure daily operations coverage as well as communicating information to internal and external customers
• Provide accurate, timely, and comprehensive information to parents, district staff, and other members of the general public
• Absorb and translate complex information quickly and share it accurately with members of the public in a manner that is easy to understand
• Assist with the data collection for GPS software as well as any other technology used within the department
• Serve as a conduit between the CMS transportation department and the general public
• Maintain records and prepare reports
• Perform related work as assigned or required

Education and Experience

• High school diploma or GED required
• Minimum of two (2) years of related experience required
• Fluency in Spanish is preferred
• Equivalent combination of education and experience

Position Type: Not provided

Job Categories: Support Staff > Maintenance

Job Requirements

Contact Information

• CMS Staff
• 600 E. Fourth Street
• Fifth Floor
• Charlotte, North Carolina 28202
• Phone: [phone]
• Email: [e-mail]

Map