Technician Support Specialist

Energy Management Corporation; Salt Lake City (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Energy Management Corporation is seeking a Technician Support Specialist to be the lifeline for our field service teams. You’ll schedule and dispatch technicians, serve as the main communication point between customers, technicians, managers, and sales, and track work orders from start to finish.

Ideal candidates have 2+ years of dispatch experience, strong customer service, and the ability to relay technical information clearly.

Qualifications

• 2+ years of dispatch experience for service technicians (industrial, mechanical, HVAC, electrical, plumbing, diesel, etc.).
• Strong customer service skills—confident, clear, and calm under pressure.
• Comfort with mechanical/electrical terminology and diagrams.
• Ability to absorb technical information quickly and relay it effectively.
• Previous experience with engines, mechanical devices, or industrial equipment is a plus.
• Strong problem-solving abilities—especially when priorities change quickly.
• Ability to understand OEM vs aftermarket parts.

Responsibilities

• Schedule and dispatch generator technicians, field engineers, and motor shop personnel.
• Serve as the main communication point between customers, technicians, managers, and sales.
• Review work orders, parts needs, and technical details to assign the right technician to every job.
• Track jobs from start to finish—PMRs, billing steps, warranty needs, and follow-up.
• Manage after-hours emergency call routing and technician schedules.
• Support inside sales by following up on quotes and jobs awaiting parts.
• Communicate with accounting regarding customers on credit hold.
• Partner with vendors on warranty/start-up documentation.

Skills

Dispatching service technicians

Customer service

Mechanical/electrical terminology

Technical information relay

Engines/industrial equipment

Problem solving

OEM vs aftermarket parts understanding

Job description

We need you to be the lifeline for our amazing industrial generator and field service teams.

Energy Management Corporation (EMC)—a 46-year leader in industrial automation, electric motors, drives, and generators is hiring a Technician Support Specialist to keep our service teams running at full speed. If you love organizing people, parts, and priorities in a technical environment, this is the role for you.

This position is perfect for individuals who enjoy mechanical or electrical settings, understand how service work happens in the field/shop, and thrive as the communication hub for technicians and customers.

Availability:

Must be available for an 8 hour shift between 7:00 AM and 6:00 PM

Must be willing to be on-call if future scheduling needs expand

What You’ll Do

• Schedule and dispatch generator technicians, field engineers, and motor shop personnel.
• Serve as the main communication point between customers, technicians, managers, and sales.
• Review work orders, parts needs, and technical details to assign the right technician to every job.
• Track jobs from start to finish—PMRs, billing steps, warranty needs, and follow-up.
• Manage after-hours emergency call routing and technician schedules.
• Support inside sales by following up on quotes and jobs awaiting parts.
• Communicate with accounting regarding customers on credit hold.
• Partner with vendors on warranty/start-up documentation.

What Makes You a Strong Fit

• 2+ years of experience routing or dispatching service technicians (industrial, mechanical, HVAC, electrical, plumbing, diesel, etc.)
• Strong customer service skills—confident, clear, and calm under pressure.
• Comfort working with mechanical/electrical terminology and diagrams.
• Ability to quickly absorb technical information and relay it effectively.
• Previous experience working with engines, mechanical devices, or industrial equipment is a plus.
• Strong problem-solving abilities—especially when priorities change quickly.
• Ability to understand OEM vs. aftermarket parts.

Why You’ll Love Working Here

• Highly respected, long-standing industrial company (46+ years).
• Fast-paced environment where your work directly impacts technicians and customers.
• Supportive, knowledgeable service teams and managers.
• Opportunities to grow your skills in scheduling, operations, and industrial service coordination.
• Every day is different—you won’t be bored.

Physical Requirements

• Walk, stand, and use hands/arms during regular tasks.
• Occasionally lift/move up to 25 lbs.
• Ability to perform visual tasks requiring focus.

Your work will keep essential industrial service operations running smoothly.

Energy Management Corporation is proud to be an Affir…

Applicants must be able to fulfill the physical duties of the job, which include being able to stand or walk for extended periods of time. Individuals must be able to reach with hands and arms. Candidates must also be able to frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

I hereby certify that the information provided in my application, résumé, and any accompanying documents is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation, falsification, or omission of information may disqualify me from consideration for employment or, if employed, may result in disciplinary action up to and including termination.

I authorize the company to verify the information I have provided and to contact references, previous employers, or educational institutions as necessary.

By submitting my application, I acknowledge that I have read and understand this attestation.