Technician - Rental Services

MacAllister Machinery Co., Inc.; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

MacAllister Machinery Co., Inc. is seeking a skilled service technician to perform mechanical services on heavy equipment, both in the shop and at customer sites. You will diagnose, rebuild components, complete service reports, and ensure safety and quality while meeting time constraints.

The role requires a high school diploma with diesel repair training and 3 years of heavy equipment experience, including hydraulics and electronics. CDL may be required; overtime and travel may be involved.

Qualifications

• High school diploma or equivalent with diesel repair training preferred.
• Minimum of 3 years mechanical experience with heavy equipment.
• Experience with hydraulics, powertrain, and electrical systems.
• Ability to diagnose, troubleshoot, and interpret policies and warranties.
• Moderate computer skills and familiarity with office/database software.
• Strong customer service, listening and communication skills.
• Ability to work overtime and travel as required.

Responsibilities

• Diagnoses and repairs equipment in shop or at customer sites.
• Initiates and completes service paperwork and time tracking.
• Maintains customer satisfaction by meeting needs and schedules.
• Maintains vehicles, tools, and work areas in good order and safety.
• Performs site safety and housekeeping duties.
• Ensures equipment ready line condition after inspection and greasing.
• Completes repair orders and proper tagging of equipment.
• Keeps shop areas organized and professional.

Skills

Heavy equipment repair

Hydraulics

Electrical systems

Diagnostics

Customer service

Safety compliance

Time management

CDL (optional)

Verbal communication

Education

High school diploma

Technical/diesel repair training

Tools

Microsoft Office

Database systems

Job description

Position Summary

Position duties include but are not limited to performing mechanical services on equipment both new and rentals for the Service Department at job sites or in the shop.

Responsibilities

• Diagnoses and repairs equipment in the shop or at customer sites including rebuilding of components, a complete rebuild or any part thereof.
• Initiates and/or completes all associated paperwork for the service and/or repair, including writing the service report and recording time technician(s) spent repairing and/or servicing equipment, parts charged and returned, serial number, type of equipment, etc.
• Maintains customer satisfaction by understanding the customers’ needs and time constraints and attempting to complete scheduled repairs and services safely and within those constraints while providing superior quality to meet and/or exceed the customer’s needs.
• Maintains company issued vehicles, equipment, tools, work areas, etc. by keeping them in good working order, clean, professional in appearance, and up to date with suggested maintenance.
• Performs related duties as required such as maintaining the safety and housekeeping associated with the work site.
• Equipment should be cleaned, greased, all fluid levels checked and be in proper operation condition before being placed on the ready line.
• Internal shop repair orders are to be completed on each piece of equipment as work is performed.
• All service calls are to be performed in a timely and efficient manner as directed by the shop lead and coordinators.
• The shop deadline, service line, and equipment staging areas are to be kept clean, organized, and professional in appearance.
• Adheres to manager’s and lead mechanic’s directions regarding all repairs and service calls.
• Properly tags all equipment prior to placing in the ready line.
• Storage of equipment/vehicles in appropriate manner when not in use to prevent property damage.
• Completes all special assignments or projects from the manager on a timely basis.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in diesel equipment repair.
• Minimum of 3 years of mechanical experience with heavy equipment preferably with a rental company or Caterpillar and/or in a position with a working knowledge of hydraulics, powertrain, electronic/electrical systems etc.
• Good decision-making and creative thinking skills.
• Good problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and basic understanding of warranty administration.
• Moderate computer skills, including experience using Microsoft Office. Moderate experience using database systems.
• Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations.
• Good listening and verbal communication skills.
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.
• Self-motivated with the ability to work with little supervision and achieve required goals and objectives.
• The ability to work overtime and weekends.
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.
• May be required to obtain a CDL.
• Valid driver’s license due to traveling obligations.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).