Technician - Rental Services Level III

MacAllister Machinery Co., Inc.; Fishers (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

MacAllister Machinery Co., Inc. is seeking a skilled technician for mechanical repairs on rental equipment. The role requires at least 6 years of experience with heavy equipment, especially from an equipment rental background, and entails troubleshooting, rebuilding, repairing, and maintaining equipment.

The candidate must possess strong communication and customer service skills alongside a high school diploma or GED. This position supports effective operation and service delivery in the shop environment.

Qualifications

• 6+ years of work experience with heavy equipment, preferably in equipment rental.
• Ability to troubleshoot and diagnose equipment malfunctions.

Responsibilities

• Perform advanced troubleshooting and diagnosing of equipment malfunctions.
• Rebuild, repair, and maintain equipment and components.
• Complete all associated documents accurately and timely.

Skills

Strong communication skills

Customer service skills

Excellent mechanical aptitude

Problem solving skills

Ability to work with minimal supervision

Education

High School Diploma or GED

Certificate from vocational or technical school

Tools

Required shop hand tools

Job description

Position Summary

This position will perform advanced mechanical repairs and or maintenance of all rental equipment in the shop.

Position Duties/Responsibilities

• Perform advanced troubleshooting and diagnosing of equipment malfunctions and failures
• Rebuild, repair, and maintain equipment and components
• Thoroughly understands the operation, function, specifications, capabilities and controls of any piece of rental equipment
• Completes all documents associated with repairs in an accurate and timely manner
• Adhere to manager’s and lead mechanic’s directions regarding all repairs and service calls
• Adheres to all safety rules and maintains quality housekeeping in work area
• Assist Lead Technician or Service Manager with mentoring, training, and coaching as needed

Supervisory Responsibilities

• No formal responsibility for supervising others

Position Requirements

• High School Diploma or GED
• 6 years or more of work related experience with heavy equipment preferably with an equipment rental company or Caterpillar/Allied equipment and/or in a position with a working knowledge of hydraulics, powertrain, electronic/electrical systems etc.

Preferred

• Certificate acquired through a vocational or technical school
• Class B CDL
• Must have required shop hand tools

Knowledge, Skills, And Abilities

• Strong communication skills, including verbal, written, non-verbal, listening and presentation skills.
• Able to articulate specific equipment problems in details to management, peers and/or customers
• Strong customer service skills with basic prospecting skills and the ability to meet and/or exceed customer expectations.
• Ability to overhaul or recondition on major components to OEM specifications
• Ability to recommend corrections to component failure or issues
• A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar/vendor influence
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers
• Excellent mechanical aptitude
• Excellent problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and basic understanding of warranty administration.
• Moderate computer skills, including experience using Microsoft Office. Moderate experience using data base systems
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities
• Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.