Technician Level 2, Home Solutions

Hy-Vee, Inc.; Grimes (IA); On-site; USD 42,000 - 52,000; Full time

Job summary

A+ Communications, Security & Home Solutions is a trusted leader in low-voltage installations for residential customers, including surveillance, security and audio/video systems. This Technician Level 2 role installs and services these systems with 10% travel outside the local area.

You will support the Manager, Home Solutions with project planning, installation and service, test systems, and maintain tools and equipment while presenting a professional image to clients.

Qualifications

• Experience installing and servicing low-voltage systems for residential customers.
• Knowledge of surveillance, security, and audio/video systems.
• Ability to lift up to 100 pounds and access various elevations with ladder/man-lift.

Responsibilities

• Identify and manage safety hazards related to home environments and project safety guidelines.
• Assist the Manager, Home Solutions with project planning, installation and service.
• Test systems thoroughly prior to turnover to the client.

Skills

Home theater A/V

Multi-room stereo

Networking

Education

High School diploma or equivalent

NICET I certification

NBFAA certification

Job description

A+ Communications, Security & Home Solutions is a trusted leader in communications, security, audio/video, and automation control. Our experienced team specializes in customizing services to fit customers' specific needs, whether it be for home entertainment and safety or workplace productivity and security.

A+ Communication & Security

Job Title:

Technician Level 2, Home Solutions

Department:

A+ Communications

FLSA:

Non-Exempt

General Function

This role installs and services anything low voltage for the residential customer: Surveillance, Security and Audio/Video Systems. 10% travel outside of the local area.

Core Competencies

• Partnership
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to:

Manager, Home Solutions

Positions that Report to you

None

Primary Duties And Responsibilities

• Identify and manage safety hazards related to the home environment as well as maintaining project safety in accordance with specified safety guidelines.
• Assists the Manager, Home Solutions with project planning, installation and service.
• Demonstrates independent judgment and fiscal responsibility.
• Communicates effectively; interacts well and builds trust with the project team, leadership, subs/suppliers; and demonstrates a sense of teamwork.
• Reports to work on time and adheres to company policies and guidelines.
• Takes the initiative to communicate and improve the company procedures and processes. Deals effectively with varying workload requirements, frequent changes, delays and/or unexpected events.
• Consistently meets established quality standards.
• Thoroughly test systems prior to turn-over to the client for first time use.
• Continue to develop technical and analytical skills by working with customers, attending training and reading product manuals.
• Maintain and protect all tools, equipment and material for assigned projects.
• Present a professional image to the client.
• Must be able to regularly lift and/or move up to 100 pounds.
• Must be familiar and comfortable working at various elevations using a ladder and/or man-lift.
• Pass a DOT Physical/Drug Screen and continue to hold a DOT Class C license certification.

Secondary Duties And Responsibilities

• Other duties as assigned by Management.

Education And Experience

High School or equivalent is required. Must be experienced with home theater A/V; multi-room stereo; networking and carry a NICET I or NBFAA certification.

Physical Requirements

• Level 4 – Heavy Work according to the Department of Labor Weight Classifications with the primary functions being heavy lifting in nature.
• Frequent to constant lifting, carrying, kneeling, stooping, squatting, crawling, climbing, reaching, pushing and pulling.

Working Conditions

Private home atmosphere with frequent interruptions

Equipment Used To Perform Job

Proficient use of I-pad and laptop computer with Microsoft Office, Man-Lift, employee-supplied hand tools.

Employment is contingent upon the successful completion of a pre employment drug screen.