Technician, IT Support- Mocksville, NC

Gildan; Mocksville (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Publicly traded company (NYSE/TSX)

Mentorship and development programs

Attractive benefits packages

Job summary

Gildan in North Carolina seeks an IT Support Technician to provide end-user IT support across six facilities in a 24/7 automated manufacturing environment. The role reports to the Sr. Manager, IT Support and may be based in Salisbury, Mocksville, or Sanford, NC, with regular travel to other sites.

Candidates should have an AS/BS in IT, 3+ years’ experience, strong MS365 skills, and the ability to communicate at all levels. Travel up to 50% and lifting up to 50 pounds are required.

Qualifications

• AS or BS Degree in Information Technology/Information Systems or related field.
• Minimum 3 years’ experience in related IT field.
• Strong communication skills, both written and verbal.
• Strong problem-solving skills.
• Ability to communicate at all levels of the organization.
• Up to 50% travel will be required to support NC facilities.
• Periodically climbing ladders, operating lifts, and carrying up to 50 pounds of equipment.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Provide IT support to users across the division, including reviewing and completing helpdesk tickets.
• Maintain IT hardware and software systems to ensure Gildan standards are met.
• Maintain hardware inventories and prepare new hardware for deployment as needed.
• Support special projects or initiatives as needed.
• Provide support to other IT teams by troubleshooting on site for maintenance tasks.
• Serve as a point of contact for IT vendors at the facilities and supervise on-site vendors.

Skills

Strong communication

Problem solving

Team-based work

Education

AS or BS Degree in Information Technology/Information Systems or related field

Tools

MS365

Job description

Who We Are

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Who We Are

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada. Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com .

The opportunity

The IT Support Technician is a customer service-oriented professional who provides technical support across 6 Gildan manufacturing facilities in North Carolina. The work environment is fully automated, state-of-the-art manufacturing facilities that operate on a 24/7 schedule. There are approximately 1600 employees across the division. The IT Support Technician reports to the Sr. Manager, IT Support. This role will be positioned in either our Salisbury, Mocksville, or Sanford NC facility and regular travel to other manufacturing locations is required.

The Role

• Provide IT support to users across the division, including reviewing and completing helpdesk tickets, or redirecting tickets that require a different level or type of support.
• Maintain IT hardware and software systems to ensure Gildan standards are met.
• Maintain hardware inventories and prepare new hardware for deployment as needed.
• Support special projects or initiatives, as needed.
• Provide support to other IT teams by troubleshooting or performing operations on site when needed for maintenance tasks or problem resolution.
• Serve as a point of contact for IT related vendors at the facilities when necessary and provide support and supervision of vendors on site, as necessary.

The Requirements

• AS or BS Degree in Information Technology/Information Systems or related field
• Minimum 3 years’ experience in related IT field
• Strong communication skills, both written and verbal
Strong problem-solving skillsAbility to communicate at all levels of the organization
• Strong proficiency in MS365
• Up to 50% travel will be required to help support our North Carolina based Yarn Spinning facilities. (This travel is mostly day trips and involves limited overnight travel requirements.)
• Periodically climbing ladders, operating lifts, and carrying/transferring up to 50 pounds of equipment
• Ability to work in a team-based environment
• Vision is required to perform required tasks associated with job
• Hearing is required to hear instructions, safety warnings, and other communication
• Must be able to read, write, speak, and understand English language effectively

What's In It For You

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

Find your fit with us

We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.