Technician - IT

Meridian Behavioral Healthcare, Inc.; United States; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Insurance: medical, dental, vision

403(b) with company match

Tuition reimbursement

Professional development

Employee Assistance Program

Employee discounts and perks

Job summary

Meridian Behavioral Healthcare, Inc. is seeking an IT Technician to provide Tier 1 technical support across multiple sites. You will assist with hardware, software, networking, and end-user devices, ensuring systems run smoothly and securely in a healthcare setting.

The role includes on-site and remote support, maintaining accurate documentation, and contributing to SOPs. A Florida context appears in the job description; travel between Meridian locations is required with after-hours on-call

Qualifications

• Associate's degree required; bachelor's degree preferred.
• CompTIA A+ certification within first year of employment.
• On-site and remote IT support experience in multi-site environments preferred.
• Healthcare or regulated environment experience preferred.

Responsibilities

• Provide on-site and remote IT support across multiple Meridian locations.
• Respond to tickets promptly with professional customer service.
• Install, configure, update, troubleshoot, and maintain workstations, phones, software, and related equipment.
• Diagnose hardware and software issues and resolve with minimal downtime.
• Maintain IT assets, tickets, logs, and documentation.
• Coordinate with vendors for upgrades, testing and repairs.
• Develop troubleshooting guides and SOPs for end-user support.
• Provide basic technology training and onboarding support.
• Follow HIPAA requirements and organizational IT policies.
• Participate in after-hours and on-call support as required.

Skills

Troubleshooting

Customer service

Prioritization

Documentation

Independence

Willingness to learn

Team collaboration

Education

Associate's degree in IT/CS

Bachelor's degree preferred

Tools

Windows 10/11

Microsoft 365

Active Directory / Entra ID

Networking basics (TCP/IP, DNS, DHCP, VLANs)

IT ticketing systems (Freshservice/ServiceNow/Zendesk)

Endpoint management & remote-support tools

Hardware peripherals & printers

VoIP/telephony systems

Job description

Full-Time | Information Services | $20.69/hour | Non-Exempt

Meridian has provided compassionate mental health and substance use services for more than 50 years, helping individuals and communities across North Central Florida build healthier futures.

BUILD YOUR CAREER WHILE MAKING A DIFFERENCE

Looking for an IT career where you can put your troubleshooting skills to work, continue developing your technical expertise, and support an organization making a meaningful difference in the community?

As an IT Technician at Meridian, you'll play an important role in keeping our teams connected and our technology running smoothly. You'll provide hands‑on and remote technical support across our multi‑site environment while gaining experience with hardware, software, networking, Microsoft 365, telecommunications, endpoint management, and other technologies.

Whether you're resolving an employee's technical issue, preparing equipment, supporting one of our locations, or helping implement new technology, your work helps Meridian's employees stay focused on what matters most: providing care to the individuals and communities we serve.

WHAT'S IN IT FOR YOU?

• Competitive pay: $20.69/hour
• Generous PTO for vacation, sick leave, and holidays
• Medical, dental, vision, life insurance, and long‑term disability
• 403(b) retirement plan with company match
• Tuition reimbursement to support continued education and career growth
• Professional development and opportunities to pursue role‑relevant IT certifications
• Employee Assistance Program and wellness resources
• Additional employee discounts and perks
• The opportunity to build your IT experience in a multi‑site healthcare environment

WHAT YOU'LL DO

As an IT Technician, you'll serve as Tier 1 technical support for Meridian employees and help maintain the technology that supports our day‑to‑day operations.

Your responsibilities may include:

• Provide on‑site and remote support for computers, laptops, printers, phones, tablets, mobile devices, software, and other technology.
• Respond to support tickets, calls, and emails promptly while providing friendly and professional customer service.
• Install, configure, update, troubleshoot, and maintain workstations, phone systems, software, and related equipment.
• Diagnose hardware and software issues and work toward timely solutions that minimize employee downtime.
• Complete weekly branch runs and provide technical support across Meridian locations.
• Assist with routine and emergency IT maintenance.
• Maintain structured cabling, cable management, equipment, and IT‑related inventory.
• Maintain accurate support tickets, service logs, incident records, and IT asset documentation.
• Coordinate with hardware and software vendors on upgrades, testing, repairs, and technology implementations.
• Develop and maintain troubleshooting guides, standard operating procedures, and user‑friendly resources.
• Provide basic technology training and assistance to Meridian employees.
• Support colleagues and assist with the onboarding and training of new team members.
• Follow HIPAA requirements, data security practices, organizational policies, and applicable audit requirements.
• Participate in after‑hours and on‑call support as required based on department schedules.

WHAT YOU'LL BRING

Education & Experience:

• Associate's degree in Information Technology, Computer Science, or a related field required; bachelor's degree preferred.
• Relevant technical certifications may substitute where applicable.
• 2-4 years of hands‑on IT support experience in helpdesk, field technician, desktop support, or a similar technical support role.
• Experience providing both on‑site and remote troubleshooting, preferably in a multi‑site environment.
• Previous experience supporting healthcare or another regulated environment is preferred.

Certifications:

• CompTIA A+ required within the first year of employment if not already obtained.
• CompTIA Network+ or Security+ preferred.
• Microsoft‑related certification preferred.
• Additional certifications that support the responsibilities of the position are encouraged.

YOUR TECHNICAL TOOLKIT

You'll be successful in this role if you have experience with or working knowledge of:

• Windows 10 and Windows 11
• Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint
• Active Directory and Microsoft Entra ID
• Basic networking concepts, including TCP/IP, DNS, DHCP, and VLANs
• PC, laptop, printer, and mobile device troubleshooting
• VoIP and telephony systems
• IT ticketing systems such as Freshservice, ServiceNow, Zendesk, or similar platforms
• Endpoint management and remote‑support tools
• Installing, configuring, and maintaining workstations, peripherals, and basic IT infrastructure
• Basic structured cabling

You'll also bring:

• Strong troubleshooting and problem‑solving skills
• Excellent customer service and communication skills
• The ability to prioritize multiple technical issues effectively
• Strong organizational skills and attention to detail
• Accurate documentation and follow‑through
• The ability to work independently while contributing to a team
• A willingness to learn new technologies and continue developing your technical skills

TRAVEL & AVAILABILITY

Because this position provides support across multiple Meridian locations:

• A current Florida driver's license and acceptable driving record are required.
• You must be able to travel between Meridian locations for branch runs and other IT support needs.
• Center Driver eligibility requires candidates to be at least 21 years old with an active Florida driver's license.
• Motor Vehicle Record eligibility requirements apply.
• After‑hours and on‑call availability is required based on the department's established schedule.

A CAREER WITH ROOM TO GROW

At Meridian, we're committed to helping our employees build meaningful careers, not just fill positions.

As part of our Information Services team, you'll have opportunities to strengthen your skills across a variety of technologies, pursue additional certifications, participate in professional development, and gain hands‑on experience supporting technology across a dynamic healthcare organization.

ABOUT MERIDIAN

For more than 50 years, Meridian Healthcare has provided behavioral health and substance use services throughout North Central Florida. Our mission is to bring hope and healing to individuals, families, and communities.

Our culture is guided by our H.E.A.R.T. values: Hope, Empathy, Accountability, Resilience, and Teamwork.

We're committed to creating a supportive workplace where employees can grow, contribute, and make a meaningful impact.

Meridian is an Equal Opportunity Employer.

Benefits and program eligibility may vary by position. Employment is subject to applicable position requirements, including driving eligibility, background requirements, and organizational policies.