Customer Service Specialist - Gainesville

Meridian Healthcare; Gainesville (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Meridian Behavioral Healthcare, Inc. is seeking a Customer Service Specialist to be the first point of contact for clients, greeting them in person or by phone and guiding them to the appropriate services.

You will support daily operations with scheduling, clerical tasks, and billing deposits, while contributing to a compassionate, mission-driven team. Bilingual skills are a plus; a requirement is an Associate’s degree or a High School Diploma with 2+ years of office/clerical experience, and the

Qualifications

• Associate’s degree preferred with clerical/reception or billing experience.
• High School Diploma/GED with 2+ years of office/clerical experience.
• Bilingual skills a plus; ability to type 27 WPM and pass required assessments.

Responsibilities

• Greet and assist clients, answering questions and directing them to appropriate services
• Provide administrative support including scheduling, correspondence, filing, and office coordination
• Collect co-payments, manage deposits, and maintain related financial records
• Support departmental operations and contribute to overall program success

Skills

Typing 27 WPM

Bilingual

Education

Associate’s degree

High School Diploma/GED

Job description

Customer Service Specialist

Why Meridian?

For over 50 years, Meridian Healthcare has provided compassionate care to individuals facing mental health and substance use challenges. Guided by our H.E.A.R.T. values-Hope, Empathy, Accountability, Resilience, and Teamwork-we are dedicated to transforming lives and strengthening communities across North Central Florida.

About the Role

As a Customer Service Specialist, you'll be the first point of contact for clients, creating a welcoming, supportive experience both in person and by phone. In this vital role, you'll help keep daily operations running smoothly while connecting individuals to the care they need.

Key Responsibilities:

• Greet and assist clients, answering questions and directing them to appropriate services
• Provide administrative support including scheduling, correspondence, filing, and office coordination
• Collect co-payments, manage deposits, and maintain related financial records
• Support departmental operations and contribute to overall program success

What We’re Looking For

• Associate’s degree (preferred) with clerical/reception or billing experience
  OR
• High School Diploma/GED with 2+ years of office/clerical experience (including public interaction; healthcare preferred)
• Bilingual skills a plus
• Ability to type 27 WPM and pass required assessments

Why You’ll Love Working Here

Supportive, mission-driven team culture
Generous PTO + holidays
Comprehensive health, dental, vision & wellness benefits
403(b) with company match
Tuition reimbursement & career growth opportunities
Employee perks, discounts & supportive resources

Make an Impact

Be part of a team that brings hope and healing to the community every day.

Meridian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.