Technician III Telecommunications

Thomas Jefferson University; United States; On-site; USD 62,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life and AD&D insurance

Retirement plans

Tuition assistance

Flexible spending accounts

Job summary

Thomas Jefferson University is seeking a senior telecom/VoIP specialist to design, implement, and maintain complex enterprise networks. This role requires advanced expertise in voice and data communications, network infrastructure, and emerging technologies, with Level 3 technicians acting as subject matter experts and leaders on projects.

Responsibilities include handling escalations across multiple sites, collaborating with carriers, building telecom infrastructure, leading VoIP design teams,

Qualifications

• Hands-on experience with network management and monitoring tools.
• Expertise in architecture design for LAN/WAN and VoIP networks.
• Strong knowledge of IP infrastructure specific to VoIP across on-premises and cloud environments.
• Ability to lead cross-functional teams and mentor junior technicians.

Responsibilities

• Handle escalations and resolve service interruptions across multiple sites and data centers.
• Collaborate with telecom carriers and vendors to optimize solutions and troubleshoot data circuits.
• Develop and maintain network and telecom infrastructure, including LAN/WAN, VoIP, and cloud-based systems.
• Lead VoIP network design teams, capacity planning, and special projects for new technologies.
• Provide 24/7 operational support during builds, upgrades, and critical incidents.

Skills

Network management

VoIP design

IP infrastructure (VoIP)

Team leadership

Education

High School Diploma/GED

Associate's Degree

Job description

Number of Positions in Requisition 1 Job Details

This is a senior technical role responsible for designing, implementing, and maintaining complex telecommunications systems across enterprise environments. This position requires advanced expertise in voice and data communications, network infrastructure, and emerging technologies. Level 3 technicians act as subject matter experts, lead projects, and provide escalation support for critical issues.

Job Description

• Handle escalations and resolve service interruptions across multiple sites and data centers.
• Collaborate with telecom carriers and vendors to optimize solutions and troubleshoot data circuits.
• Develop and maintain network and telecom infrastructure, including LAN/WAN, VoIP, and cloud-based systems.
• Lead VoIP network design teams, capacity planning, and special projects for new technologies.
• Provide 24/7 operational support during builds, upgrades, and critical incidents.

Education - Required

• High School Diploma/GED

Education - Preferred

• Associate's Degree

Experience - Required

• 5 years related work experience

Knowledge, Skills and Abilities - Required

• Hands-on experience with network management and monitoring tools.
• Expertise in architecture design for LAN/WAN and VoIP networks.
• Strong knowledge of IP infrastructure specific to VoIP across on-premises and cloud environments
• Ability to lead cross-functional teams and mentor junior technicians

Salary

Salary Range $29.78 to $42.45 Hourly. The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent), positions for less than 1.0 FTE will be prorated.

Work Shift

Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Thomas Jefferson University Primary Location Address 2211 Chapel Avenue West, Cherry Hill, New Jersey, United States of America

About the Employer

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

EEO and Diversity Statement

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

• Medical (including prescription)
• Supplemental insurance
• Dental
• Vision
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, which provide colleagues with access to group rates on insurance and discounts

Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here

Invitation

In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer's market, to our new Jefferson Accelerator Zone for innovation, our employees' passion for the community is evident by the daily gestures towards our patients, students and each other.