Technician III

Transcore; Town of Florida (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

TransCore in Miramar, FL is seeking a Technician III to join the Operations team. The technician performs on-site or in-house servicing, repair and installation of customer equipment, including field support for installation, troubleshooting and programming of electronic systems.

The role emphasizes preventive maintenance, documentation, and timely response to alarms. Training and mentoring of junior technicians are expected as part of responsibilities.

Qualifications

• High school diploma or GED; related technical certification a plus.
• 5+ years of related experience in field service or maintenance.
• Experience with electronic toll systems, RFID, ANPR and traffic management.
• Strong troubleshooting for hardware, software and networking.
• Proven ability to lead, manage projects and train others.
• Must be comfortable working at heights and hazardous roadways.

Responsibilities

• Installation and preventive/corrective maintenance of equipment.
• Document reports, logs and shift communications per policy.
• Collaborate with technical team on complex issues.
• Respond to alarms and maintenance requests promptly.
• Restore units to operation quickly after faults.
• Provide training and technical support to junior technicians.

Skills

Electronic toll collection systems

RFID

ANPR

Traffic management systems

TCP/IP networking

Leadership

Project management

Technical training delivery

Analytical thinking

Education

High school diploma or GED (preferred)

Tools

Windows

Linux

Hardware repair tools

Job description

TransCore (TCI), a subsidiary of ST Engineering, is seeking a skilled Technician III to join our Operations team in Miramar, FL.

Job Summary

The Technician III performs on-site or in-house servicing, repair and/or installation of customer equipment. This job may include any aspect of field support including installation, troubleshooting and repair of electronic equipment and wiring, installation and configuration of component systems/firmware, including upgrades, modifications and programming; preventive maintenance actions; documentation.

Essential Duties and Responsibilities

Include the following:

• Installation, preventive and corrective maintenance of equipment including Microsoft Windows- and Linux-based hardware, video surveillance and detection equipment, radar/LIDAR/magnetic detection equipment, network communications equipment, and/or fiber optic/Wi-Fi/radio equipment.
• Complete reports, logs and perform shift-to-shift communications in accordance with established policies, procedures and local practices.
• Work with technical team on advanced and intermittent technical issues.
• Respond to corrective maintenance requests or alarms within an acceptable time frame.
• Restore equipment to operational status as quickly as possible.
• Module or PC Board swap out.
• Isolation of faults in units or components.
• Field test of units or components.
• Maintenance of spare equipment and parts following guidelines set forth to do so.
• Responsible for training and providing technical support to less experienced technicians.

Other duties may be assigned.

Requirements and Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

• High school diploma or general education degree (GED) strongly preferred.
• Typically requires a minimum of 5 years of related experience.
• Must maintain driver's license in good standing as verified by TransCore.
• Must be comfortable working at heights that could be in excess of 50 ft.
• Proven expertise in electronic toll collection systems, RFID, ANPR, and traffic management systems.
• Expert-level troubleshooting and repair skills for both hardware, software, and networking components.
• Deep knowledge of networking protocols (TCP/IP), system integrations, and communication systems.
• Strong leadership and project management abilities.
• Exceptional analytical skills with the ability to resolve complex technical challenges.
• Ability to develop and deliver technical training.

Physical Demands and work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position, the employee is frequently required to stand, sit, use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, crawl, and communicate effectively. The employee may occasionally be required to walk, climb, or balance. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Work is frequently performed outdoors and in active roadway environments with exposure to moving traffic, moving mechanical parts, and varying weather conditions. Must be able to safely work in active roadway environments near moving traffic and comply with all applicable safety requirements and personal protective equipment (PPE) standards.

*TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.