Technician I, Veeder Root/Dispenser Security

Pilot Flying J; Knoxville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated IT Help Desk Technician to provide exceptional support in a fast-paced environment. This role involves answering calls, troubleshooting issues, and collaborating with technical teams to resolve dispenser and environmental issues. The ideal candidate will possess strong customer service skills, effective communication abilities, and a knack for problem-solving. If you're looking to be part of a dynamic team that values its members and is committed to excellence, this opportunity could be perfect for you!

Qualifications

• Customer service experience and effective communication are essential for this role.
• Must have efficient typing skills and the ability to multitask in a fast-paced environment.

Responsibilities

• Assist with troubleshooting issues and handle high call volumes.
• Ensure timely resolution of environmental compliance related issues.
• Model behaviors that support the company’s common purpose.

Skills

Customer service experience

Multitasking

Typing skills

Problem-solving skills

Effective communication

Tools

Microsoft Operating Systems

Sales Force

Ticket systems

Job description

• Full-time
• Position Category: IT Help Desk (IT-HELPDESK)

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

The purpose of this position is to assist with answering phone calls, work emails and do troubleshooting over the phone. You will work with stores and pump technicians on resolving Dispenser and Veeder Root environmental issues. Technician will handle roughly 20-70 phone calls daily depending on shift.

We currently have need for an individual to work on our 2nd shift 2:00pm-10:30pm Sun-Thurs.

• Participate in high call volume response by receiving and responding to calls in queue, and assist with troubleshooting issues and problems.
• Ensure all tickets, emails, and phone calls are handled according to established processes within service delivery parameters.
• Ensure adequate and timely resolution of all Veeder Root/Dispenser security tickets.
• Check daily reports to proactively address system issues.
• Comply with the Environmental Managers on reporting, documenting, and escalation procedures.
• Dispatch vendors as required to complete repairs within state requirements.
• Ensure timely resolution of all environmental compliance related issues.
• Work on various departmental projects as assigned.
• Deliver accurate reporting.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
• Ensure all activities are in compliance with rules, regulations, policies, and procedures.

Qualifications

• Customer service experience recommended.
• Able to multitask.
• Able to use various ticket systems.
• Must have efficient typing skills.
• Working knowledge of Microsoft Operating Systems.
• Fundamental knowledge of Sales Force.
• Excellent problem-solving skills.
• Ability to multi-task and work effectively in a fast-paced environment under tight deadlines.
• Ability to communicate effectively with a diverse group of team members and outside vendors, technical and non-technical team members.
• Ability to dispatch maintenance personnel to location with accuracy.
• Travel required less than 5%.
• Long periods of sitting or standing.
• Ability to work holidays and weekends based on business needs.