Technician I, Veeder Root / Dispenser Security

Pilot Company; Knoxville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in Knoxville seeks a Security Technician to assist with troubleshooting and resolving dispenser and environmental issues. This role involves handling a high volume of calls, ensuring compliance with environmental regulations, and providing excellent customer service. The ideal candidate will have strong problem-solving skills and the ability to multitask effectively in a fast-paced environment. Additional benefits include a nationwide medical plan, 401K match, and tuition assistance.

Benefits

Nation-wide Medical Plan

Dental

Vision

Flexible Spending Accounts

Weekly pay

401K match

Tuition Assistance

Adoption Assistance

Fuel Discount

Qualifications

• Customer service experience recommended.
• Must have efficient typing skills.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Assist with answering phone calls and troubleshooting issues.
• Ensure timely resolution of environmental compliance related issues.
• Participate in high call volume response.

Skills

Customer service

Multitasking

Problem-solving

Communication

Tools

Sales Force

Microsoft Operating Systems

Job description

The purpose of this position is to assist with answering phone calls, work emails and do troubleshooting over the phone. You will work with stores and pump technicians on resolving Dispenser and Veeder Root environmental issues. Technician will handle roughly 20-70 phone calls daily depending on shift.

We currently have need for an individual to work on our 2nd shift 2 : 00pm-10 : 30pm Sun-Thurs.

• Participate in high call volume response by receiving and responding to calls in queue, and assist with troubleshooting issues and problems.
• Ensure all tickets emails, and phone calls are handled according to established processes within service delivery parameters.
• Ensure adequate and timely resolution all veeder root / Dispenser security tickets.
• Check daily reports to proactively address system issues.
• Comply with the Environmental MANAGERS on reporting, documenting, and escalation procedure.
• Dispatch vendors as required to complete repairs within state requirements.
• Ensure timely resolution of all environmental compliance related issues.
• Work on various departmental projects as assigned.
• Deliver accurate reporting.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
• Ensure all activities are in compliance with rules, regulations, policies, and procedures.

Qualifications

• Customer service experience recommended.
• Able to multitask.
• Able to use various ticket systems.
• Must have efficient typing skills.
• Working knowledge of Microsoft Operating Systems
• Fundamental knowledge of Sales Force
• Excellent problem-solving skills.
• Ability to multi-task and work effectively in a fast-paced environment under tight deadlines.
• Ability to communicate effectively with a diverse group of team members and outside vendors, technical and non-technical team members.
• Ability to dispatch maintenance personal to location with accuracy.
• Travel required less than 5%
• Long periods of sitting or standing
• Ability to work holidays and weekends based on business needs

Additional Information

• Nation-wide Medical Plan / Dental / Vision
• Flexible Spending Accounts
• Weekly pay
• 401K match
• Tuition Assistance
• Adoption Assistance
• Fuel Discount

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Security Technician • Knoxville, Tennessee, United States