Technician I, Remote Care

Collins Consulting Inc; Atlanta (GA); Remote; USD 38,000 - 50,000; Full time

Job summary

Collins Consulting Inc is seeking a detail-oriented Technical Support professional to join their SJM Remote Care team. The role involves assisting patients with equipment orders and ensuring accurate data logging while delivering excellent customer service in a fast-paced environment. Candidates with a medical background or relevant operational support experience are highly preferred.

Qualifications

• Medical background preferred.
• 1-2 years experience in relevant support roles.
• Excellent customer service and multi-tasking abilities required.

Responsibilities

• Handle calls from patients and submit orders for equipment.
• Log calls accurately and enter data using prescribed tools.
• Provide technical support to the Cardiomems group.

Skills

Attention to Detail

Customer Service

Multi-tasking

Listening Skills

Technical Aptitude

Education

Bachelor's Degree

Associate's Degree

Job description

This is an 100% onsite position. No remote work. Looking for local candidates only.

Qualified candidate(s) will join the SJM Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment. Calls must be accurately logged and data accurately entered using prescribed tools and processes. Calls handled may be incoming or outgoing and proper handling of patient information is critical.

• Medical background preferred.
• Candidates must have strong attention to detail, be able to exercise patience while working with patients / customers, multi tasking ability, and excellent customer service skills.
• Bachelor's preferred or 1-2 years exp or Associates with 3-5 exp will work.
• Supporting Cardiomems group.
• Technical support role.
• Patients call in center. Can be high volume at times.
• Listening and computer skills necessary.
• Operational support background (sales / tech support) will work in lieu of medical exp.
• Training and phone mentoring will be provided.
• Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast paced environment are highly desirable.
• Technical aptitude also highly desirable.

Create a job alert for this search