Technician 1, Remote Care

Lensa; Los Angeles (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

A global healthcare leader is seeking a Technician I for Remote Care to join their team in Sylmar, CA. In this role, you will handle technical inquiries, assist patients with remote monitoring, and provide customer support in a call center environment. Ideal candidates will have strong communication skills and the ability to multitask in a diverse setting.

Benefits

Career development opportunities

Free medical coverage

Retirement savings plan

Tuition reimbursement

Qualifications

• High school diploma or equivalent, with related experience or training.
• Strong communication skills, both verbal and written.
• Ability to multitask, prioritize, and meet deadlines.

Responsibilities

• Answer inquiries regarding technical issues and/or complaints.
• Assist with website navigation and troubleshooting.
• Document patient complaints and technical issues.

Skills

Communication

Multitasking

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Abbott, is seeking professionals. Apply via Lensa today!

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Job Title

Technician I, Remote Care

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You’ll Also Have Access To

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit — an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We are recruiting for a Technician I, Remote Care to join our team in Sylmar, CA, within our Cardiac Rhythm Management division.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

We seek an experienced, high-caliber Remote Care Technician I. Working under close supervision and following established procedures, you will handle technical and informational inquiries. The role involves working in a call center environment, exercising basic customer service skills to respond to remote patient monitoring inquiries from physicians, healthcare professionals, field staff, and patients. You will respond accurately, promptly, and effectively, providing the basic clinical and technical interface between patients, the remote care medical community, and internal departments.

What You’ll Work On

• Answer inquiries regarding technical issues and/or complaints, including adverse events, by collecting relevant information from callers.
• Triages calls and forwards them to appropriate personnel when necessary.
• Assist with website navigation, troubleshooting, patient monitor setup, and product information related to remote care products; refer complex issues to senior staff.
• Stay informed about remote care advancements within SJM and the industry.
• On a 24-hour rotating basis, follow protocols to guide patients in transmitting data from implantable cardiac devices, assisting with automatic or manual transmissions.
• Guide patients in installing and troubleshooting transmitter equipment.
• Document patient complaints and technical issues through reports and forward them accordingly.
• Assist customers with navigating the Merlin.net website and respond to password reset requests.
• Provide alternative data transmission options when servers or IT connections are down.
• Refer implantable device issues to Technical Services.
• Resolve or facilitate resolution of problems, identifying causes to prevent recurrence.
• Complete required trainings and certifications.

This is a fully onsite role.

Required Qualifications

• High school diploma or equivalent, with related experience or training.
• Ability to work in a highly matrixed and diverse environment.
• Strong communication skills, both verbal and written.
• Ability to multitask, prioritize, and meet deadlines.
• Strong organizational skills and attention to detail.
• Ability to travel approximately 10%, including internationally.
• Reliable attendance.

Preferred Qualifications

• Experience in customer service, product support, IT, telecommunications, or medical device technical support.
• Experience working in a cross-division business environment.

Apply now at Abbott Careers.