Technician I,Remote Care

Davita Inc.; Atlanta (GA); Remote; USD 35,000 - 50,000; Full time

Job summary

Davita Inc. is seeking a Technician I for Remote Care in Atlanta, GA. This role involves providing support to patients, managing high-volume calls, and troubleshooting equipment issues. An ideal candidate will have a medical background or operational support experience, strong attention to detail, and excellent customer service skills.

Qualifications

• 1-2 years of experience required in a relevant field.
• Operational or technical support background preferred.
• Flexible and detail-oriented candidates are highly desirable.

Responsibilities

• Handle calls from patients and log data accurately.
• Provide technical support and troubleshoot issues.
• Assist patients with replacement equipment orders.

Skills

Attention to detail

Customer service

Multi-tasking

Technical aptitude

Education

Bachelors preferred

Associates with 3-5 years experience

Job description

Title: Technician I, Remote Care

Duration: 12 months (potential to transition to permanent)

Location: Atlanta, GA 30313

Timings: 8 AM - 5 PM, Monday - Friday

Note: This is not a remote position and will be in the office.

Summary:

The candidate(s) will join the Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment. Calls must be accurately logged and data accurately entered using prescribed tools and processes. Calls handled may be incoming or outgoing and proper handling of patient information is critical. Training and phone mentoring will be provided.

Description:

• Medical background preferred.
• Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi-tasking ability, and excellent customer service skills.
• Supporting CardioMEMS group.
• Technical support role.
• Patients call in center. Can be high volume at times.
• Listening and computer skills necessary.
• Troubleshooting skills.
• Med background not necessary but preferred.

Education/Experience Required:

• Bachelors preferred. 1-2 years exp or Associates with 3-5 exp will work.
• Operational support background (sales/tech support) will work in lieu of medical exp.
• Full training will be provided.
• Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast-paced environment are highly desirable.
• Technical aptitude also highly desirable.
• Candidates must be local.
• No relocation at own expense.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.