Technician I, Field Ops - Residential

Ezee Fiber; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

Ezee Fiber, a leading ISP, is seeking a skilled Technician I, Field Ops-Residential to install and activate fiber services at customer premises, ensuring high-quality service delivery and customer satisfaction. This role offers growth in a fast-paced environment with hands-on technical work.

The ideal candidate will have a high school diploma, basic fiber knowledge, strong attention to detail, and the ability to work outdoors under various weather conditions.

Qualifications

• High school diploma or equivalent; technical fiber certifications are a plus.
• Experience or training in fiber splicing and testing (0.5–2 years preferred).
• Excellent communication and willingness to learn; able to work outdoors.

Responsibilities

• Install fiber services at customer homes, including terminations, splicing, and testing.
• Install, configure, and troubleshoot Customer Premise Equipment (CPE).
• Manage work orders, meet SLAs, and document job details.
• Perform splicing and identify faults using fiber loss testing.
• Maintain inventory of tools and fiber components.
• Provide professional service and educate customers on fiber technology.
• Follow safety protocols and company policies during field operations.

Job description

WHY JOIN US?

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

OUR VALUES

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

JOB SUMMARY

We areseekinga skilled and customer-focused Technician I, Field Ops-Residential tojoin our team at Ezee Fiber. In this role, you will be responsible for installing and activating fiber services at customer premises, ensuring high-quality service delivery and customer satisfaction. This is a position that is ideal for individuals eager to grow their technical skills in a fast-paced environment.

ESSENTIAL FUNCTIONS

• Install fiber services at customer homes, including termination, splicing, and testing.
• Install, configure, and troubleshoot Customer Premise Equipment (CPE).
• Manage work orders independently, meet SLAs, and document job details.
• Perform splicing and identify faults using fiber loss testing.
• Maintain inventory of tools and fiber components.
• Provide professional service and educate customers on fiber technology.
• Follow safety protocols and company policies during all field operations.

QUALIFICATIONS

Education and Experience Requirements: High school diploma or equivalent; technical certifications in fiber optics are a plus. Minimum of six (6) months to two (2) years of experience or training in fiber splicing and troubleshooting.

• Basic understanding of fiber optic systems and customer premise equipment.
• Strong attention to detail and willingness to learn.
• Ability to work outdoors in various weather conditions and perform physical tasks.
• Good communication skills and a team-oriented mindset.
• Valid driver’s license and clean driving record.
• Flexibility to work evenings, weekends, and holidays and on call as needed.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is requiredon a daily basisto analyze and interpret data, communicate, and remain in a stationary position for a significant amount of theworkdayand frequently access, input, and retrieve information from the computer and other office productivity devices. The associateis regularly required tomoveaboutthe office and around the corporate campus. The associate mustfrequentlymove up to 10 pounds and occasionally move up to 25 pounds.

OUTDOOR REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate isrequiredon a daily basisto work outdoors invariousweather conditions, including extreme heat, cold,rain, or wind.Stand, walk, bend, stoop, and kneel for extended periods of time. Lift, carry, push, or pull objects weighing up to 20 pounds as needed. Tolerate exposure to noise, dust, fumes, and uneven or slippery surfaces. Wear required personal protective equipment (PPE) during all applicable tasks.

TRAVEL REQUIREMENTS

Standard daily travel to assigned territories isrequiredfor this position (up to 30% of the time within a 10-mile radius)

TOTAL REWARDS

• Competitive compensation package
• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off and other generous benefit programs
• Tuition reimbursement

We are seeking candidates that are legally authorized to work in the United States without sponsorship.