Technician, Field Ops - Enterprise & Business

Ezee Fiber; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, dental, and vision benefits

Employee Assistance Program (EAP)

401(k) with company match

Paid time off and other benefits

Tuition reimbursement

Job summary

Ezee Fiber is hiring a Field Operations Technician for Enterprise & SMB fiber services. You will install and activate DIA, Ethernet, and managed services, perform splicing and testing, and configure CPE, routers, and VoIP gear.

Join a team focused on reliable connectivity, SLAs, and customer satisfaction, with field and office collaboration, safety compliance, and growth opportunities in a dynamic telecom environment.

Qualifications

• High school diploma or equivalent; fiber optics certs a plus.
• 6–24 months of experience in fiber optics or field ops.
• Knowledge of fiber splicing, OTDR testing, Ethernet, VoIP, and network diagrams.

Responsibilities

• Install and activate enterprise fiber services (DIA, Ethernet).
• Perform fiber splicing, termination, testing, and troubleshooting.
• Install, configure, and support CPE, routers, switches, and VoIP gear.
• Complete DIA and managed service installations; verify service quality with test gear.
• Troubleshoot outages and coordinate with NOC, Engineering, and Support.
• Maintain accurate work orders, docs, and test results; educate customers on services.

Skills

Fiber optics knowledge

Reading network diagrams

Enterprise environments understanding

Education

High school diploma or equivalent

Technical certifications in fiber optics (plus)

Tools

OTDR

Power meters

Routers & switches

VoIP equipment

Job description

WHY JOIN US?

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

OUR VALUES

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

JOB SUMMARY

The Technician, Field Operations – Enterprise & Business, is responsible for the installation, activation, maintenance, troubleshooting, and repair of fiber-based services for Enterprise and Small-to-Medium Business (SMB) customers. This role delivers high-quality connectivity solutions, including Dedicated Internet Access (DIA), Ethernet, VoIP, and other business services while ensuring exceptional customer service and adherence to service-level agreements (SLAs).

ESSENTIAL FUNCTIONS

• Install and activate enterprise and SMB fiber services.
• Perform fiber splicing, termination, testing, and troubleshooting.
• Install, configure, and support customer-premise equipment (CPE), routers, switches, and VoIP equipment.
• Complete DIA, Ethernet, and managed service installations.
• Use OTDRs, power meters, and other test equipment to verify service quality.
• Troubleshoot service outages and perform repairs as needed.
• Work closely with the NOC, Engineering, and Customer Support teams during installations and service restorations.
• Maintain accurate work orders, documentation, and test results.
• Educate customers on services and equipment functionality.
• Follow all company safety procedures and industry standards.

QUALIFICATIONS

Education and Experience Requirements: High school diploma or equivalent; technical certifications in fiber optics are a plus. Minimum of six (6) months to two (2) years of experience in fiber optics, telecommunications, or field operations. Knowledge of:

• Fiber splicing and testing
• OTDR and optical power testing
• Ethernet networking
• Routers and switches
• VoIP systems
• Enterprise customer environments
• Ability to read network diagrams and service orders.
• Valid driver's license and acceptable driving record.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

OUTDOOR REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to work outdoors in various weather conditions, including extreme heat, cold, rain, or wind. Stand, walk, bend, stoop, and kneel for extended periods of time. Lift, carry, push, or pull objects weighing up to 20 pounds as needed. Tolerate exposure to noise, dust, fumes, and uneven or slippery surfaces. Wear required personal protective equipment (PPE) during all applicable tasks.

TRAVEL REQUIREMENTS

Standard daily travel to assigned territories is required for this position (up to 30% of the time within a 10-mile radius).

TOTAL REWARDS

• Competitive compensation package
• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off and other generous benefit programs
• Tuition reimbursement

We are seeking candidates that are legally authorized to work in the United States without sponsorship.