Technician I

Jobtailor; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Technical Support Specialist to assist physicians, healthcare professionals, field staff, and patients with remote patient monitoring and medical devices. You will diagnose issues, guide users through complex workflows, and coordinate with internal teams to resolve problems.

The role requires strong communication, multitasking, and attention to detail, with experience in healthcare tech and data transmission.

Qualifications

• High school diploma or GED is required.
• Customer service, product support, IT, telecommunications, or related experience preferred.
• Medical device technical support experience preferred.
• Experience in a matrixed, cross-division environment preferred.
• Ability to work in a fast-paced, changing environment.
• Strong verbal and written communication.

Responsibilities

• Answer technical and informational inquiries and complaints from physicians, healthcare professionals, field staff, and patients.
• Respond to remote patient monitoring inquiries accurately, promptly, and effectively.
• Provide basic clinical and technical support between patients, the remote care medical community, and internal departments.
• Triage calls and forward them to other personnel when appropriate.
• Troubleshoot website navigation, patient monitor setup, product information, and remote care products.
• Guide patients by telephone through manual transmission of data from ICD or pacemaker devices.
• Assist with failed automatic transmissions and equipment connection issues.
• Direct patients through transmitter installation and setup and troubleshoot connectivity issues.
• Document patient system complaints in Field Contact Reports and forward them to Product Reporting.
• Document transmitter/receiver technical issues, anomalies, and engineering improvements in Software Work Requests.
• Guide customers through the Merlin.net website and handle physician and clinician password reset requests.
• Provide alternative data transmission options during server or IT outages.
• Refer implantable device issues to Technical Services.
• Identify causes of problems and facilitate resolution to prevent recurrence.
• Complete required training and certifications.

Skills

Multitasking

Organizational Skills

Attention To Detail

Team Collaboration

Effective Communication

Strong Verbal And WrittenCommunication

Education

High school diploma/GED

Tools

Technical Support

Troubleshooting

Data Transmission

ICD Device Setup

Patient Monitor Setup

Job description

Responsibilities

• Answer technical and informational inquiries and complaints from physicians, healthcare professionals, field staff, and patients
• Respond to remote patient monitoring inquiries accurately, promptly, and effectively
• Provide basic clinical and technical support between patients, the remote care medical community, and internal departments
• Triage calls and forward them to other personnel when appropriate
• Troubleshoot website navigation, patient monitor setup, product information, and remote care products
• Guide patients by telephone through manual transmission of data from ICD or pacemaker devices
• Assist with failed automatic transmissions and equipment connection issues
• Direct patients through transmitter installation and setup and troubleshoot connectivity issues
• Document patient system complaints in Field Contact Reports and forward them to Product Reporting
• Document transmitter/receiver technical issues, anomalies, and engineering improvements in Software Work Requests
• Guide customers through the Merlin.net website and handle physician and clinician password reset requests
• Provide alternative data transmission options during server or IT outages
• Refer implantable device issues to Technical Services
• Identify causes of problems and facilitate resolution to prevent recurrence
• Complete required training and certifications

Requirements

• High school diploma/GED
• Customer service, product support, IT, telecommunications, or related experience preferred
• Medical device technical support experience preferred
• Experience in a broader enterprise/cross-division business unit model preferred
• Ability to work in a highly matrixed and geographically diverse business environment
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment
• Ability to leverage and/or engage others to accomplish projects
• Strong verbal and written communication skills
• Ability to communicate effectively at multiple levels in the organization
• Ability to multitask, prioritize, and meet deadlines
• Strong organizational and follow-up skills and attention to detail
• Ability to maintain regular and predictable attendance
• Required training and certifications as needed

Core Competencies

Demonstrates expertise in providing technical and clinical support for remote patient monitoring and medical devices, ensuring effective communication and problem resolution with healthcare professionals and patients. Proficient in troubleshooting technical issues and guiding users through complex processes while maintaining detailed documentation.

Highest-signal resume keywords

• Medical Device Technical Support
• Remote Patient Monitoring
• Troubleshooting Connectivity Issues
• Strong Verbal And Written Communication Skills
• Customer Service Experience

Hard Skills

• Technical Support
• Troubleshooting
• Data Transmission
• ICD Device Setup
• Patient Monitor Setup

Soft Skills

• Multitasking
• Organizational Skills
• Attention To Detail
• Team Collaboration
• Effective Communication

Certifications & Qualifications

• Required Training And Certifications

Industry Keywords

• Healthcare
• Telecommunications
• Medical Device
• Patient Care
• Cross-Division Business Model

Tools & Technologies

• Merlin.net
• Field Contact Reports
• Software Work Requests